Terrible organization and customer service. 7 months after I moved in and I am still waiting for them to sign the inventory and for a re-reimbursement due to the flat been unclean when I arrived. During my last inspection the owner of the property turned up (which I wasn't informed would happen) and I got chatting: "So have you had a chance to sign the inventory I made for you and Northwood 6 months ago?" "..No, they haven't told me anything about that." "..Oh, well have they told you about the broken extraction fan I reported 4 months ago?" "..No." I recently got in contact with them to discuss my rent and get it lowered, due to house prices lowering in the area and the poor service I am receiving. 3 weeks later, 5 minutes before they close (the absolute maximum time they are allowed by their policy to respond) I get an email: "I received a message you would like to extend your lease for a fixed term?". It took them all that time to respond to me and they got it completely wrong. Absolute joke. Edit-09/03/2021 Does anyone else find it weird that all of the 5 star reviews are from accounts that have only ever reviewed Northwood? Also, that all of the 5 star reviews specifically name Juliet or Nicola, are they the only people that work there? Almost as if such accounts were fake and created to boost the star rating.