I had a really disturbing experience trying to rent a flat with Martin & Co. We were supposed to move in the flat offered by this agency on Monday(18/04). On Monday morning (11/04) we had a missed phone call from the agency. I phoned back and their system was down so they did not know why they contacted me, and told me they will get back to me once the system is back up. The following day, not having been contacted by them again, I went to their office to check if all was going well. They told me that the flat that we were supposed to move in (in 6 days time) was not available anymore, because the Landlady already found another tenant. Just to clarify, this was all happening after paying the deposit to secure the flat. While they did leave a voice mail for my flatmate, that was the only thing they did to let us know that we would not be able to move out (no e-mail, no attempt to contact us again). Upon speaking to them, they offered me the option to view another one of their flats, and, after I refused, they did send me the deposit back by the end of the week. We were put in an extremely awkward situation, where we had to find a new flat within 10 days. They did very little to let us know about what was happening. One other thing was the mandatory landlord insurance that we had to make, which was first mentioned in the sample contract. This was an additional cost that we were not told about after paying the deposit and getting the procedure started. All these considered, I would advise against working with this agency.