Dear Sachin, Thanks for your feedback. We would like to clarify the event surrounding your experience with us. 4th December 2024 Martin and Co contacted landlord regarding repair work required to the property including a oven door which keeps coming off and that the hob had fractured glass, which was broken upon entry. Martin and Co arranged a contractor to attend to have a look. 12th December 2024 Martin and Co provided the feedback of the repair and a quote to replace the faulty appliances, pending your authorization to proceed. 13th December 2024 Landlord wrote back to Martin and Co to advise that they wish to move back into the property and would like us to serve notice on the tenant(s) on this basis that they will be moving back in to the property. 16th December 2024 Martin and Co acknowledged landlord’s email and required written evidence of your statement in order to proceed with the Notice. 17th December 2024 Martin and Co followed up with the repair request for the property as well as written notice of your intentions for the premises. 27th December 2024: Landlord accepted the quotation provided on the 12th of December 2024. Martin and Co acknowledged receipt on the same day. 9th January 2025 Landlord requested an update on the repair. 17th January 2025 Martin and Co followed up again to see if landlord was able to provide written statement of confirmation that the landlord is looking to reside back within the let property. Landlord resent the letter. Martin and Co served Notice on the tenants on the basis that the landlord wishes to move back into the property as their primary home confirming end date of the 11th April 2025. 22nd January 2025 Martin and Co requested an extension of notice by one week to the 28th April 2025, at the tenants request. 10th March 2025 Landlord dismissed the tenants request and queried why he received a lower rental figure. 19th March 2025 Landlord asked Martin and Co to attend to allow access for a survey report to be carried out at the property and for someone to be present for the duration on Tuesday the 25th March 2025. Tenants rejected access as they are not able to be present and are between cities due to the eviction. Tenant was open to providing further dates with availability if it was something that was required whilst they were in situ or could be held off until they had vacated. 20th March 2025 Martin and Co advised that the tenants were not available for this slot and that we are waiting to hear back from the tenants in regards to their availability for access for the duration of their tenancy. 21st of March 2025 Landlord phoned the office requesting a friend come in passed to collect the keys. No notice was provided of who will be in passed and for what purpose. Martin and Co notified the landlord that key collection would not be possible, due to the tenants denying access. Martin and Co were not able to provide the keys as we have had no written confirmation of who will be collecting the keys. Martin and Co emphasized to the landlord the rights of the tenants in regards to access (tenants have the right to deny access, except in the case of emergency) Landlord phoned again to request keys are picked up for a valuation on Monday the 24th of March 2025. Martin and Co empathised again, that access has been denied access on this occasion. Landlord emailed to advise that his friend would be collecting the keys. Martin and Co advised that access has been denied. Landlord emailed in to advise he no longer wishes for tenants to remain in the property due to their lack of cooperation and outlined the financial impact he has had since they moved in due to the amount of repairs carried out. At all times we have acted in line with current Scottish legislation. If you disagree with our actions, you can submit your case to either the Scottish First Tier Tribunal or The Property Ombudsman. We will adhere to their decision. Yours sincerely Eduardo Prato Director