Dear Miss Jennifer Crilly and Mr James Atherton, As we take your comments very seriously we have investigated the matter. With regards to your comments on the inventory, the inventory report is 100% independent and carried out by a third party with no affiliation with Martin & Co. In terms of your other comments relating to the beginning of the tenancy, you are correct in saying that were a few minor cleaning issues to be addressed. For this reason and as agreed, you were only charged 30% of the outgoing cleaning bill. Our records show that a contractor was appointed on the 19th of November to look into all the maintenance issues you have mentioned. With regards to the returning of the deposit, the records show that we were in constant communication always endeavouring to act upon your requests and bring the matter to a satisfactory conclusion. Furthermore we offer full regulatory protection by offering the redress option that we have by being members of the Property Ombudsman, if you feel that we have not kept our high standard service. Alternatively contact me directly on 07984-408093 and we can discuss your case in detail. I look forward to hearing from you. Eduardo Prato Director Martin & Co (Aberdeen)