Terrible first impressions with this company. Promise you work will be done before you enter, these are lies just to get you to sign the lease. Once you have signed will just dodge questions and say it is out of their control even though the property is fully managed by them. When viewing the flat it had good potential but was quite dirty and walls significantly marked. We were repeatedly reassured that it would be painted and professionally cleaned before we entered, this did not happen. Seemingly the landlord did a little painting and possible ran a hoover over the place themselves but: Carpets dirty, walls marked, mould in freezer, oven very dirty, what appears to be blood on the ceiling in the bathroom, kitchen work surface damaged, lights missing etc. We were promised that all appliances in the flat would be staying. Much to our surprise when we arrive the first day and the TV and microwave are gone. The TV was huge (definitely over 40 inch), a big plus point of the flat. At the viewing we directly asked twice if it would be staying, the answer both times was yes. On the first day we call asking what happened to them? Apparently Martin and Co. will have a word with the landlord about the TV and microwave, this will take 48 hours, we have been in the flat 5 days and no word on when they will reappear despite calling them daily. Today we were then blamed that we should have requested them when we asked for the painting and cleaning to be done. So we were supposed to be able to guess that they were going to lie to us and pre-emptively request something we had been repeatedly told would be there. We probably should have seen the danger signs when it took them 7 goes to get the lease right with dates and prices repeatedly wrong, forcing us to move in a day late after they discovered the boiler wasn't working. In summary don't be gullible like us! If Martin and Co. tell you something will be done it won't be, you are on your own.