What can I say, there were good things and bad things. The good; you could always get in touch with them to sort things out. The staff apart from the manager in Aberdeen (James) were a pleasure to deal with. 1) The manager and I spoke on the phone about insurance and the deposit. I found him quite rude and obnoxious. Do not believe he represents the company he works for in a good light 2) Getting things repaired in the flat I stayed in took a long time. The only thing that was fixed quickly was the lock on the door 3) Please ensure your deposit is put in the deposit protection scheme. Follow this up 4) After I left the flat, I got a professional cleaner to clean the property but was still charged for a deep clean 5) Please check the inventory very well and flag up any issues because they will make you pay for this later. I had to take them to court to reclaim my deposit after they made some deductions that were inaccurate. I would suggest immediately you move into the flat, take pictures of the flat and compare with the inventory, send a copy of the pictures to the inventory company, martin and co and keep a copy for yourself. Communicate by email and save your emails, you will need them later. When your tenancy ends, get the property cleaned, retain a receipt and video evidence as you will need it in court. Finally, I would suggest you prepare to contact the courts at the end of your tenancy as the goal is to not return your deposit to you. Good luck, I certainly will not lease any property from them again