Dear Matteo, Thanks for your feedback. You're disputing a case that it's currently under review by the Independent Adjudicator of SafeDeposit Scotland, who will make a decision based on the evidence provided by both parties. In them meantime, we'd like to clarify in this forum the events that surround your claim: Type – 2 Bedroom Apartment. Tenant moved in on the XX February 2024. XX January 2024 – Clean of the property instructed XX February 2024 – Ingoing inventory was completed with no mention of further cleaning required. Inventory stipulates good condition overall with condition and cleanliness. XX February 2024 – Landlord visited the premises to drop off a new mattress protector and commented that they wish for a further clean. XX February – Clearblue cleaning attended to finalise the full clean. XX February 2024 – Tenant moved in and accepted inventory on the XX March 2024. No issues have been reported by the tenant other than a leaking kitchen tap in late February. XX December 2024 – Tenant checked out of the property. XX December 2024 – Checkout inventory was conducted and sent to the tenant. Outgoing inventory clearly shows a large degree of cleaning required (majority appliances) along with £35.00 of damages which were; - Door stop broken - £5.00 - TV Unit and display cabinet loose - £15.00 - Mattress protect which was purchased new, now stained - £15.00 - Checkout cleaning invoice - £240.00 Landlord wishes to pursue the charges against the tenants. Tenant is currently disputing this charge via an adjudication with SafeDeposit Scotland. Overall Tenant is undergoing an adjudication process with SafeDeposit Scotland. The outcome regarding the disputed deposit amount is pending. In the meantime the tenant has stopped responding to any communication attempts made by Martin & Co Aberdeen. If you wish to clarify this further, please contact us directly on 01224-636500, aberdeen@martinco.com In accordance to Scottish legislation and your Tenancy Agreement, we will adhere to the decision that the Independent Adjudicator makes in this case. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen