Hi Jason, Thanks for your feedback. You were one of the tenants of one of the properties managed by us. At the beginning of the tenancy your deposit was registered and transferred to SafeDeposit Scotland in line with The Housing (Scotland) Act 2006. At the end of the tenancy there was a disagreement between you and us about charges that we were requesting to SafeDeposit Scotland against the deposit. Since we could not reach an agreement, and in line with the legislation above-mentioned, the case was submitted to the Alternative Dispute Resolution (ADR) of SafeDeposit Scotland. The adjudicators reached a decision based on the evidence submitted by all parties. SafeDeposit Scotland notified both parties of their decision, which we (Martin &Co Aberdeen) accepted. You could have requested a review of that decision to the adjudicators (if you felt that it was appropriate) within 10 working days, but you declined that option. SafeDeposit Scotland therefore allocate the funds in accordance to the decision of the Alternative Dispute Resolution (ADR) team. With regards of the veracity of all the online review that we regularly receive, we invite you to fact check them. Your are more than welcome to our office where we can take you through the circumstances of the any 5 star review that we have received. All of them, including yours, are from genuine customers, landlords, sellers, tenants and buyers that day in, day out, enjoy our World Class service. Clearly somehow you feel that this wasn't the case in your instance, and we respect your point of view. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen