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The Property Centre, Abbeymead

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
18.11.2015

Big thank you to the team at the abbeymead branch, did a great job finding a buyer for our old house within a few days and everything running smoothly moving into our new home, all at a great price too. Thanks

5.00 /5
01.10.2015
5.00 /5
08.09.2015

I would like to thank all offices for your professional manner and 110% commitment to both vendor and purchaser. I have dealt with all your offices and you have a fantastic team which makes buying and selling your home less stress full. You all have been 100% in communicating with and have kept me up to date with the selling of my home, what properties area available for my needs, and my offer on which I can say has been my dream home.I would like to make special thanks to Wayne at your Tuffley branch for the marketing of my home and persuading me to come on board , thank you to Phil who got the best offer for my home. Thank you to Lee at the Tuffley branch for mortgage advice and helping to afford my dream home.I would like to thank Sue at the Abbeymead office for a lady who sells well and applies appropriate pressure to get the deal done.A massive thank you to Oliver at the Longlevens branch for getting my dream home offer accepted.Any finally the after sales team day after my offer they have been in contact with and explain what happens and all relevant information sent fast and efficiently.So a big thank you to the Property Centre for getting the job done. I would 110% recommend you to anyone else. I just hope that the last stage of my purchase continues as smoothly as my sale and be in my new home ready for Christmas.Thank you Lorna & Neil Carter

5.00 /5
02.06.2015

As Branch Manager of our Tuffley office I'm exceptionally proud to be a member of Staff at Gloucesters Top Selling Estate Agent.

5.00 /5
05.11.2014
1.00 /5
26.01.2022

Rude agents, that clearly don’t care about people situations and offer no assistance to help, way better company’s out there, do not use.

Reply from agent

We’re sorry to hear that you’ve been unhappy with our service. We always try to help where we can but l sometimes things are out of our control. Would you mind providing us with more details of your complaint via a DM and we can look into this further for you. Thanks

1.00 /5
19.11.2021

Not great customer service when your viewing gets cancelled within 24 hours due to the property being sold.. We waisted 2 days waiting for some simple information that I had to chase up. Then worked with the agent for there most convenient for them to accommodate the viewing. The correct option would be to honour existing viewings and to take property off the market. Although I do appreciate the conditions of the market at the moment.

Reply from agent

We apologise for any inconvenience caused by this. In this instance, we were instructed by our vendor to take their property off the market and cancel any further viewings, as they had received an agreeable offer that suited them and their situation. Whilst we understand your situation and apologise for any inconvenience, we will always act upon our vendor’s instructions. We will continue to endeavour to find you your next home and if there is anything else you need, please feel free to talk to one of our team.

1.00 /5
19.12.2020

Please make everybody aware of these rogue landlords and letting agent.Never deal with The Property Centre or the landlords at 52a Rookery Road, Innsowrth. Issues will never get sorted as the landlords agreed that they can't afford to fix the issues (I have this in writing) and they clearly don't care about the property. With regards to the property centre I would keep clear from them. They won't help out with any issues, they will tell you that you are being unreasonable for not removing stuff the homeowners should be removing (this was the lettings department manager from the property centre head office). We are now having endless issues now that we have handed the keys back, the propertyis in a better state than when we got it and we painted the whole house at our own costs. Please spread the word and avoid these people as your time at the property will be hell through not fault of your own! I am happy to give more information if requested.

Reply from agent

We are sorry you feel unhappy about our service, however as a professional property management company, we make clear the criteria relating to our deposit scheme at the beginning of every tenancy. An assessment of the repairs and maintenance now required at the property following our check out inspection has been sent to you and the landlord and any dispute regarding the return of your deposit money needs to be pursued directly with the Deposit Protection Scheme. This is an independent, Government authorised deposit custodial scheme and any decision made by them will be independent of The Property Centre.

1.00 /5
19.08.2020

Absolutely useless, appalling attitude and extortionate leaving fees - even if you leave due to their incompetence.

1.00 /5
16.04.2020

No I wouldn’t recommend at the final stage of a move and haven’t heard from anyone for over 3 weeks now, even if it was just a call for a little reassurance through this difficult time, completely unprofessional.

Reply from agent

Hi Victoria, we’re sorry that you feel you have received an unsatisfactory service. I will send you a direct message to get your contact details and will get our team to look into straightaway. Kind Regards, Victoria

Contact details

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Address

4 Mead Road, Abbeymead, GL4 5GL, UK, GL4

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