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4.59 /5

(22 View Agent Reviews)

Alex Neil Estate Agents

1.00 /5
22.04.2016
Unreasonably high fees, took my holding deposit

Very disappointed with the way this agent has treated my case. Tenants, beware! I have paid the holding deposit for the tenancy at 3 athol square, e3. Have sorted the reference documents out within a day and have failed referencing. Have paid £540. My tenancy was meant to start on the 2nd of may, I have failed referencing on the 21st of April (which is reasonable time for the agent to find a new tenant). The agent didn't even give me any T & C's for the holding deposit and agent Kamen told me that in case I fail the tenancy, there will be an opportunity to present with the guarantor. But it wasn't the case. I have offered more names on the tenancy, the guarantor, asked for alternative options (which any agency usually has, something like paying more deposit), but it was declined right away. It's not a fair practise to charge £540 just for referencing (the standard referencing price is up to £150 per person) and for 'putting the property back on the market'. Very unprofessional and unreasonable expense. Have taken them to Small Claims Court after a legal advice from my lawyer. Wouldn't use again.

review by Manto Rojus 22.04.2016
5.00 /5
01.10.2015
Highly Recommended

I would like to recommend Alex Neil and in particular David Hatch for the excellent level of service provided and attention to detail. I am more than happy to recommend my clients to them. Karen Sampson Solicitor

review by Karen Sampson 01.10.2015
Reply from agent

Dear Karen, Thank you for taking your time to add this review about your experiences. I am pleased you are happy with the services offered by my team and myself. We look forward to many future dealings. Kind regards David Hatch, Director.

5.00 /5
03.09.2015
Straight talking, down to earth agent

My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more than other agents had quoted me. Communications were swift and efficient. I have no hesitation in recommending him, and have done already to a few friends.

review by Ian Smith 03.09.2015
Reply from agent

Dear Ian S, Many thanks for taking your time to add this review and I am pleased you were happy with my services, thank you for using us and I look forward to assisting you anytime in the future. Kind regards David Hatch, Director

5.00 /5
01.09.2015
promptly experience

I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will recommend them to all of my friends.

review by Lucy Baily 01.09.2015
Reply from agent

Dear Lucy B, Many thanks for adding this review about my staff member Julie. I was very pleased to read about your experiences and we wish you well in your new home! Kind regards David Hatch, Director

5.00 /5
26.08.2015
Great experience with Alex Neil

First time using Alex Neil and I was very pleased with the service from Daniel. I felt that he listened to my criteria and showed me five great flats which made it a hard choice. Once my offer was agreed I really liked the use of Docusign to complete paperwork helped keep the process quick. Me and my girlfriend are both very happy.

review by Jing Wen 26.08.2015
Reply from agent

Dear Jing W, Thank you for taking your time to add this review, I was very pleased to read about your experiences with Daniel, We hope you enjoy your new home, Kind regards David Hatch, Director.

5.00 /5
26.08.2015
Great friendly service

Me and my friends just got first home in UK with Daniel. He showed me lots of very good property's and told me a lot about the area. He is very nice person and I am very happy with the help he give me.

review by James Zhang 26.08.2015
Reply from agent

Dear James Z, Thank you very much for taking your time to add this review, I was very pleased to read about your experiences with Daniel.. We hope you enjoy your new home, Kind regards David Hatch, Director

5.00 /5
18.08.2015
Excellent!

Recently purchased my first ever property through Alex Neil, I had dealings with Gilbert and found him to be extremely professional and helpful. The support and professionalism was second to none!. I would highly recommend Alex Neil if you want a fast and efficient service. Having moved to London from Cardiff, I found his knowledge of london as a whole very useful, and he certainly placed us in a very nice area with great neighbours!

review by Pamela Gayle 18.08.2015
Reply from agent

Dear Pamela G, I was very pleased to read your comments about your experiences with Gilbert and thank you for taking your time to add to this website. We hope you enjoy your new property and we look forward to providing our future services, Kind regards David Hatch, Director.

5.00 /5
18.08.2015
Couldn't have asked for a better service

Moving home was easy with Alex Neil, what I was expecting to be a stressful experience turned out to be extremely pleasant. They didn't waste any time, the whole experience was both smooth and efficient. Thanks again to David and the whole team, I would highly recommend Alex Neil to anyone looking for a professional estate agent. Dawn Gostling

review by Dawn Gostling 18.08.2015
Reply from agent

Dear Dawn Gostling, Thank you for adding this review, I am pleased you were happy with our services and we hope you enjoy your new home, We look forward to many future dealings, Kind regards David Hatch, Director

5.00 /5
18.08.2015
Excellent

David is a true professional. He is extremley knowledgeable of his local environs and his advice is unparalled. I will definetley recommend David and Alex Neil to all my friends.

review by Rajiv Mehta 18.08.2015
Reply from agent

Dear Rajiv M, Many thanks for taking your time to add this review, I am very pleased your were happy with our services and we look forward to many future dealings, Kind regards David Hatch, Director.

5.00 /5
18.08.2015
review for David Hatch of Alex Neil

Over the last 15 years I have had numerous dealings with David Hatch who has acted on the sale of 5 of my properties as well as managing my Buy to let portfolio. I always find David to be very knowledgeable with regard to the prices that I could achieve when i sell my properties and I'm confident he obtains the best possible price for me when I sell. He also handles the progression of the sale extremely well to ensure a quick and stress free completion. With regard to rentals, David manages my portfolio of properties in Docklands and South London, and he and his property management team provide an excellent service. Any routine property maintenance is completed without problem with excellent value for money. Much recommended to anyone buying / selling or renting in Dockland and South London.

review by Steve King 18.08.2015
Reply from agent

Dear Steve K, Thank you for taking your time to add this review, it is greatly appreciated and I look forward to continuing to provide our services. Thank you for your continued custom, Kind regards David Hatch, Director

Contact details
Sales Phone:

020 7537 9859

Lettings Phone:

020 7537 9859

Lettings Email:

headoffice@alexneil.com

Opening hours
Monday-Friday: 09:00 - 19:00 Saturday: 10:00 - 16:00
Address

2 Westferry Road, Canary Wharf, Greater London, E14 8JT, London, UK

Alex Neil Estate Agents in Canary Wharf and Docklands provide our full range of services throughout area. We have over 35 years history of selling and letting property from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Beckton, Britannia Village and Silvertown. Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London". Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf and Docklands.

Our team

No team information available

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allAgents Winner Best Small Chain 2018
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Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure