Hi Leah, thank you so much for your kind words. We're delighted to hear that Elly and Karen have been able to address any concerns about the property promptly. We appreciate your feedback and look forward to continuing to support you all in your tenancy this year. Best wishes, EweMove York :-)

Thank you Linda for your review, it was a pleasure to help you with selling your home. When you are ready for your next move we will certainly ensure this is 5 star one. All the best.

Thank you for the kind words Julian. Glad you found working with Ewemove a positive experience.

Hi Connor, We acknowledge your feedback and appreciate the time we were able to spend discussing this over the phone following your review. We try to make the moving out process of a rental property as smooth as possible and have fair processes in place to help our tenants through this process. Included within this is our move out checklist which contains helpful information on what to expect during your move out, the areas we'll be looking at when it comes to the move out inventory and also some common areas tenants often forget. One of these areas detailed is the washing machine drawer. I'm not sure what more we could have done to direct your attention to this. The last thing we want is for money to be unnecessarily deducted from the deposit when our tenants have full control over how they return the property back to the landlord/agency. Karen is always happy to help and has remained calm and professional throughout. She, and we as a team have gone great lengths in order to assist in attempts to help minimize any deductions on your behalf and to encourage the landlord to look at your deductions as fairly as possible, which she has done. As you are already aware, there is no financial gain in any way to us and a lot of time and effort has been put into try and help reach a resolution with you. We wish you all the very best in your new home. Kind regards, EweMove York

Hi Ana, I’m sorry to hear of this but I think you’ve reviewed the wrong business or Branch… We are in York and don’t have a staff member called Sean working here. Would you kindly please delete this incorrectly placed review from our profile. Thank you Jonathan.

Hi Denisa, I’m also disappointed to receive your review. I fully understand the process of buying a house can be difficult. In this instance I acted fairly to both parties and although I’m sure you’ll be disappointed that another offer came in so soon after yours however I gave you the full opportunity to be involved in the negotiations and reach the financial level required but you were unable to do so. Inevitably the seller decided to go for the offer that best suited them and I’m sorry in this case it wasn’t yours. You’re free to call me direct to discuss further. Thanks Jonathan

Hi there, I’ve tried reaching you following your viewing and writing the review but have been unable to discuss this with you. Having spoken with Chloe following your appointment firstly she’s surprised to hear your thoughts as she left the appointment under the impression you understand the reasons for a speedy viewing and that things were left on a positive note. Your lateness really did leave very little time to show you the property without causing my colleague to subsequently run late for her appointments that followed. There a countless positive reviews here for Chloe with this being the single less than perfect review. Chloe is a fantastic asset to our business