Excellent Agents

Always helpful, approachable, sensible and reasonable through whole process from check in all the way through to check out process

Satisfied tenant

I found communication with Northwood easy and staff were nice to deal with from the off. Referencing was carried out quickly, staff were helpful and check-in and out were both painless with no disagreements. That said, I did my best to hand back the property properly cleaned and in at least as good condition as when we took up residence. My only criticism is that there were too many property inspections during our tenancy and this felt intrusive. Overall a very positive experience.

I rented house in Wokingham through Northwood for more than two year's, my interaction with them was great..very helpful staff. Prompt, honest, understanding and very transparent in dealing. I would definetly recommend prospective tenants in and around Wokingham to use there services.

Awful service & poor managment!

Took on an expensive rent on with this agent. When I arrived to take possession of the property it was clear that the house was very dirty, full of cat hairs throughout and not been cleaned professionally as specified in the previous tenants contract. The check out procedure for the previous tenant had clearly not been completed correctly and the inventory was distinctly lacking. I was committed to the property which now required a full clean. The inconvenience to my family was immense as remedial work was needed not only to clean but also to repair a broken shower screen, faulty shower and blocked waste. the garage door was broken and hanging off and all the curtains/nets were unclean as was the toilets, with faeces & urine stains, kitchen and bathrooms & cooker still with oven cleaner on the roof of the oven. The whole house was a mess and not fit to live in! We could not unpack for a week and could not use the en-suite bathroom. Entering a second week of waiting for repairs the agent offered a measly weeks rent as compensation with a refusal to offer more & no apology for what they put us through because they had not done there jobs properly in the first place. The director of the agency found the whole issue quite amusing when she came to the house to inspect the problems. If you have to rent through this agency just make sure you check the house is thoroughly cleaned BEFORE you sign a contract and check the inventory thoroughly too because they make lots of errors and omissions that could potentially cost you your deposit upon checkout if you are not careful.