Dear Laura, We are sorry that you feel disappointed with the communication process. We are witnessing incredibly high levels of demand across all types of property and are receiving multiple applications for each tenancy. As you can imagine, our office phone lines are incredibly busy. Regardless of Covid, our policy has always been to give Landlords the choice over tenant and time to make an unpressured decision that is right for them. At the same time our role involves managing expectations from many excellent would-be tenants, some of whom inevitably get let down. We do not like telling good tenants they have been unsuccessful and only wish we had more properties available to rent right now! I can see you viewed this property on a Friday and that you were contacted the following Wednesday once the Landlord had made their decision. We can understand your frustration and are sorry that it was not possible to give you an answer sooner. Where circumstances allow and a Landlord makes a quick decision, we are able to turn things around very quickly – our record from application forms to move-in being just 3 days! We are only sorry this wasn’t possible in your case. We are really proud of our team at the moment. Some are having to work from home and those that remain in the office face an unprecedented level of enquiries and calls, whilst also observing new Covid safety procedures and working practices. Thank you for understanding. Stay safe.

Dear Teebz, Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and disappointment you experienced during the application process. Communication is a cornerstone of our service, and we regret that we fell short of your expectations in this instance. We’d like to clarify that Emily is a highly regarded member of our team, with numerous clients praising her professionalism, transparency, and dedication in their reviews. For example, one recent reviewer mentioned, “Emily was incredibly responsive and kept us informed at every stage—a breath of fresh air!” while another noted, “Emily went above and beyond to help us secure our property quickly and efficiently.” We take pride in her track record and are sorry that this was not reflected in your experience. Regarding the property in question, we strive to be as transparent as possible about application progress, and we apologise if updates were delayed or unclear. The Let Agreed status is sometimes subject to final landlord approval, which may explain the miscommunication. However, we acknowledge that this should have been communicated to you more promptly. As for your concerns about data privacy, we take this very seriously and do not share personal information with third parties for marketing purposes. If you’ve received unsolicited emails, we’d like to investigate this further—please contact us directly so we can address it. We appreciate your feedback as it helps us improve, and we hope you’ll give us another opportunity to demonstrate the high standards we’re known for. If you’d like to discuss this further, please don’t hesitate to reach out to me directly at wimborne@nicholashumphreys.com. Kind Regards Bhav Patel Director Nicholas Humphreys

Dear Alice, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address the concerns you’ve raised. Regarding the deposit dispute, we would like to clarify that Alice was on a 12-month tenancy agreement, which she agreed to at the start of the tenancy. This included the terms and conditions related to charges and fees, which were clearly outlined in the contract. Upon being released from the contract, Alice initially agreed to the charges but later contested them, leading to the TDS dispute. While the adjudication process ruled in her favour, we want to emphasise that all charges were applied in accordance with the agreed-upon terms of the tenancy. We understand that the dispute process can be lengthy and frustrating, and we regret any inconvenience this may have caused. Our aim is always to act fairly and transparently, and we appreciate your feedback as it helps us improve our services. If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to us directly. We value your input and hope to have the opportunity to restore your confidence in our services. Kind regards, Nicholas Humphreys Lettings

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the standard of service we aim to provide, and we understand how frustrating it must have been to have appointments cancelled at the last minute. We value your time and feedback, and we will be reviewing what went wrong to ensure this doesn’t happen again. If you would like to discuss this further, please don’t hesitate to contact us directly. We’d like the opportunity to make things right

Dear Chris, We are extremely disappointed that you have left 1 star Google review. Harker & Bullman have always strived to provide the best service to both our landlords and tenants for over 30 years. We have a very knowledgeable team that have been with Harker & Bullman for over 8 years with a wealth of knowledge and experience. We have looked into your details and are unable to locate you as a customer of Harker & Bullman. Please can you send an email to myself directly to look into this matter for you at:bhav@harkerandbullman.co.uk with more detailed explanation and we will get back to you. Kind Regards Harker & Bullman

Hello Dave. We were really sorry to read your review and are a little confused to be honest- there have not been any Harker & Bullman tenancies under the name of Johnson which have ended recently! Please will you contact scott@harkerandbullman.co.uk with the details and we will look into things as a matter of urgency. We have strict procedures in place regarding the end of tenancies and deposit returns - both the Landlord and Tenant sign to agree any deductions against the detailed inventory compiled at the tenancy start, so we would never deduct any monies without authorisation. We see you have left a high number of negative, aggressive and rude reviews on Google... Hopefully our many other positive reviews and website testimonials demonstrate the professional nature of Harker & Bullman and the respect we have towards all of our Landlords and Tenants.