We have been renting a property with H&B since 2021, and have a lovely place we call home. Through effective communication with Karen, we have been allowed to make some changes to suit us, which makes our home more personal, and less of a property that belongs to someone else, (although we know it does). Any issues we have experienced, or advice needed, Karen has been more than helpful to ensure our needs are met. Thank you for all you do, we really do appreciate it, and wouldn't be here without you! Would we recommend?? Absolutely yes!

Nikita Horton , A breath of fresh air . So professional and a charming person . We'll be sorry when she leaves as she dealt with matters quickly and efficiently! Clive and Vicky Birch.

Wimborne team were very helpful 👍🏿 …

Further Update Issue with the property has been going on since November 2023, damp still in chimney. MD not been in contact, however Jack in the office has now assising with us liasing for another quote. Bring back Nakita Horton! Update The owner of the company was very helpful, after raising the issue I had with him direct he followed it up within 24 hours and visited my property to address the issue. He is currently investigating this internally and is keeping me updated during the process. Making a bad experience into a positive experience. Previous one star comment I am a tenant and have been waiting 3 months for a maintenance issue. Chased 6 times by phone and email in the last week and still waiting for Megan to respond. I have given reasonable time to find a solution to the damp in the property and yet we have had no solution after months of raising this with H&B Bear this in mind before renting.

Viewed a lovely property which we went through the application process for, even offered extra 6 months rent as we were so keen on going ahead. Took 5 days to hear back to say we were unsuccessful, rude lady on the phone who when I asked why it had taken so long/why we werent chosen for this property, she said they don’t like to ‘harass’ landlords... harass and communicate with are different things in my eyes having worked in sales. I was then rushed off the phone and have since found a property made an offer and paid deposit in same day. If you want anything doing quickly as new renters avoid this one! Have received an apology from the manager which I fully accept and understand we are in difficult times but was very disappointed with the service we were given.

After moving into the property in March 2024, we immediately reported paint peeling around the house. This was reported in the inventory, by email and via the maintenance portal at the time. we never heard anything about this. Fast forward to June/July 2025 and we noticed the cupboard under the stairs was damp. We reported this immediately via email and called the estate agents. Since then we have sent numerous emails and phone calls, and have only just had the damp surveys done which have confirmed damp. Meanwhile, we have also found the boiler pressure valve is broken and it is leaking. Meaning we cannot use the heating without repressurizing the valve, which we were advised to do even though this could cause further damage to the property... After calling Nicholas Humphreys again, i was hung up on mid conversation, after explaining an occupant has health conditions that are affected. No attempt to call back. I called 2 more times to resume my call, and the phone line rang out. Unfortunately, this is how communication has always been with this letting agents. Not calling back when the line goes dead, being passed round the office, no one to actually contact via email, emails being missed or not responded to. If you are a landlord considering this company, look elsewhere. And if you are a prospective tenant Id suggest you do the same. Extremely dissapointed with the services provided (or not).

Nicholas Humphreys Wimborne, AVOID!!!! Out of all the estate agents ive ever used and had a great experience. Nicholas Humphreys Wimborne is the worst estate agent to ever use, avoid at all costs!! Speaking to other members of the public and friends who have rented with them have all said the same thing. First of all keep your deposit at the end of the tenancy as simply believe its theirs to keep and will make it extremely difficult to ever claim it back, resulting in you having to go through the TDS scheme and have a lengthy fight on your hands to even get any of it back, regardless of the property being left in a better condition than when entering at the start of tenancy, you will also need to fork out even more costs for a Solicitor to deal with this issue as they don't keep to their word and break contract agreements with tenants and feel can get away with this. They lie in order to get you to sign a tenancy agreement and hand over large amounts of funds to them. Advising your home has been deep cleaned and painted and decorated, when in fact it hasn't and you have to deep clean and paint your own property before you can even enjoy the home and put all your furniture in place, when you complain about this...no agent ever addresses this or reimburse you for the additional costs due to their lack of integrity. Their maintenance team are hopeless and you find yourself dealing with what is classed as an emergency like flooding issues. Parking is promised then when you move into the property and hand over your hard earned money you find out there's no parking and you have to pay 300.00 per year for a parking permit from the council. Very cloak and dagger estate agents, avoid avoid avoid!!! Wimborne Nicholas Humphreys. Date of experience: 08 June 2025