Not very good or responsive. We rented a property with this estate agents and we had mice is the WHOLE time. The area isn’t nice to live in. We had someone throw a brick through our kitchen window so when it came to renew, of course, we were desperate to leave in which they tried to tell us that’s just what are living in London is like and tried to force us to stay. Really poor experience, staff even argued with us. The next tenant is now paying hundreds extra a month for property which is freezing because of how poorly built and secured it is.

Very poor service. If you're looking to buy, avoid! I enquired about a flat I found the advert online, Ross got in touch with me and we arranged the viewing. He didn't answer all my questions but offered to arrange second viewing with vendors. In the meantime I made an offer. After the meeting with vendors there were still questions to follow up and I received no help nor interest from Ross. He sent me a very generic reply sharing his experience however he then didn't follow up anything! He completely ignored me placing the offer! Never got back to me. It's been more than 2 months. I'm still shocked actually for such a poor customer service hence I hesitated to write the review hoping that I will hear something.

Especially for female Asian foreigners, avoid humiliation and harassment here. I was very happy I finally found the house I like within my budget, on top of that, I had a day off the next day and I had time to view the house to fulfil my living plan. Ross White was the one who answered the phone, he questioned my financial details, which made me feel uncomfortable to disclose my privacy to a stranger who I had never met before. So I told him I was fixable and I was able to manage it. Unfortunately my answer wasn’t the script he liked to hear. He yelled on the phone with rage “I DON’T WANT SOMEONE WASTE MY TIME TO JUST VIEW THE HOUSE!!”, then he carried on yelling on the phone and repeated the questions “SO, WHAT IS IT!???”. I felt offended and shocked, my heart was plumbing and I was shaking. I felt I got forced to give up my privacy to exchange a chance to view my dream house. After I answered him, he repeated the questions and needed me to answer again. I felt unsafe to disclose my details again in public, but he made me learn that if I didn’t follow his words then I would get shouted at and I wouldn’t get a viewing appointment slot from him. Then Ross said he was arranging the booking on Saturday (which was 5 days later), he would call me and let me know my slot to view the house once he was done. So, after all the hustle, I couldn’t get my viewing on the next day during my day off. I told him I wouldn’t pick up strange numbers and asked him what numbers he would call me, so I won’t miss the call. Ross told me it’s the same 020 numbers I called. I didn’t save the numbers, I needed to beg few times for the complete phone numbers. I requested another agent to deal with me, but Ross said he was the one responsible for the house I like. The next day he didn’t call me back, so I called Ellis & Co again for the viewing appointment again. Ross said he remembered me, he was still working on his Saturday appointment and would let me know later. The 1st time I called to arrange my viewing appointment was on Monday, then I called again on Tuesday. Today is Friday and the Saturday viewing appointment is tomorrow, but I still haven’t heard anything. I feel the estate agent decided I don’t deserve to view the house through his power, because I failed to pass the phone interview in an Asian female tone of voice with accent.

My opinion about Peter. He made a professional impression on my viewings. That changed right after moving in. I recall inappropriate and unlawful verbal remarks when no witness is arroubd, inaccurate note taking on inspections or losing notes and photos after. Despite some repairs having happened in a timely manner, other disrepairs which were classed as safety and health risks took 1.5 years to be scheduled. Not overlooking quality of repairs, unless I sent complaints which then resulted in me being labelled as rude, demanding and arrogant (in writing). Peter claims to have 30 years of industry experience. I would agree based on my observation of how he displays his attitude towards tenants versus property owners which pay his cheques, his arrogance and expectations towards obedience. My personal Experience with Peter is one of harassment and discrimination. At this point of time I hold a letter from him that says he will not enter the flat for an inspection or order repairs if I am present in my own flat. He states that he will only speak and meet my male co tenant (joint contract) My flatmate disclosed that he also finds Peter's verbal and written output and demeanour impossible, but does not dare to disobey out of fear to lose his home. Same applies to a previous flatmate. Disclosure: This is my view of the events and how I recall them. Ellis and Co might disagree with them based on their individual recollection and opinions or definitions. If you would like to hear more juicy details, feel free to reach out

We made an offer to rent a house through Peter Stinson and the offer was quickly accepted. Our circumstances were made known to Peter in our first phone call before our original viewing and he was fully aware that none of us were in full-time employment due to COVID-19, though we could provide UK guarantors and various references. We then went to view the property a second time in preparation of signing the pre-tenancy agreement and paying the holding deposit. The next day, Peter informed us that the landlord essentially did not read our correspondence properly and that the landlord had some further questions which he answered 'to the best of his knowledge' and the outcome of that conversation was that the landlord no longer wished to let the house to us and opted to carry on marketing the property to let. This wasted around a week of our time during a very sensitive period where we needed to find a new home before our current tenancy contract expired. We then asked Peter about his other properties and he informed us that all other landlords would have the same issues with us that this landlord did - in which case it begs the question: why didn't Peter know this when he was made fully aware of our situation during our first phone call? Do not waste your time with this letting agency.

Worst Service from Peter. I’ve never experienced such horrible communication from an agent. It started when I wanted to view a property that was advertised by Ellis and co. He explained to me that he couldn’t access the property which I understood but asked if he could book me in for a viewing . I didn’t hear back for about a week and a half. I then got frustrated and called another branch where I was assured that I would be given a call back. When Peter intally called I received a very hostile voicemail but proceeded to book a viewing. When I wanted to put an offer in his college advised that I need to speak to peter as he was unaware about the process. Monday morning I called in keen to put an offer in, I will admit it was below the asking price. I then proceeded to chase Peter about my offer. He said he is dealing with the property and has no answer for me yet as he has not spoken about my offer to the landlord, and I should stop calling for updates. After a week of waiting I finally emailed him Where his response was that there was multiple offers and the landlord decided to go with another one. Not once did he call me for an increase or update me on the status. He also did not make me aware of exactly how many offers there were until I emailed. Lack of communication and a lot of unprofessional behaviour, I would avoid this agent completely.

Too pushy

- Poor service - Unprofessional behavior It’s been about 1 year since I entered the property and they did not fix the radiator in the toilet and they ignored us completely and this is absolutely unprofessional ,and when it comes to my room there was no heating at all the full winter season and this winter was one of the hardest and coldest winters in UK , I spoke to them and they treated me unprofessionally , I’m really disappointed that how come a big and well known company behaving like this with its customers and I had found out that they are franchise therefore DON’T TRUST THIS COMPANY GUYS

Slow to reply, and at least one of the sales managers disgustingly rude and unhelpful