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Whitegates West Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We're currently in the process of selling our property through Whitegates and so far it's a very positive experience. There's been plenty of updates from James and Oliver.

5.00 /5

Just want to give a shout out for James , While trying to sell our house in west derby although we have had some highs and lows with the sale falling through James has been consistent in helping put back on market and finding a new buyer and now we in process of things going smoothly and on our way to finally selling our house, we just so grateful for all that has been done in assisting us do this so thank you to the whole team at west derby white gates,And to James for your patients. Jackie&Alan.

Reply from agent

Thank you so much, Jackie and Alan, for your wonderful review! We’re thrilled to hear that James has been there to support you through the ups and downs of the selling process. His dedication to getting your home back on the market and finding a new buyer truly reflects the commitment we strive for at Whitegates West Derby. We’re grateful for your patience and trust in our team, and we’re so pleased to be part of your journey to a successful sale. Thank you again for your kind words and for choosing us!

5.00 /5

Would just like to say how pleased I was with the service provided by James and his team. It made what could have been a stressful time much more pleasant. I was kept informed all through the process and was whenever I called in was treated with both a friendly and professional attitude. I would definitely recommend them if you are thinking of buying or selling a house.

Reply from agent

"Thank you so much for your wonderful 5-star review! We're thrilled to hear that James and the team made the process pleasant and stress-free for you. Keeping our clients informed and offering a friendly yet professional service is something we take great pride in. Your recommendation means the world to us, and we’re grateful for your kind words. If you ever need our help again, we’d be delighted to assist!"

5.00 /5

Freya was absolutely brilliant throughout the buying process. She was the perfect mediator and communicator, at one point clarifying an issue that had extended the process over a month between all the parties involved - once taken in hand and clarified by Freya this problem was resolved within quite literally 2 hours. Freya actively listened and was attentive to all my concerns as a first time buyer. She was transparent and keen to help. She went above and beyond and for that reason I would highly recommend Whitegates West Derby if this is the character they employ.

Reply from agent

Thank you for your fantastic review! We’re so pleased to hear that Freya made your first-time buying experience smooth and stress-free, it’s great to know she was able to resolve certain issues for you. At Whitegates West Derby, we’re proud to have team members like Freya who go above and beyond to support our clients. Your recommendation means a lot to us, and we’re thrilled to have been a part of this important milestone. Congratulations on your new home! If you ever need assistance in the future, we’re here to help.

5.00 /5

Would highly recommend Whitegates, the team are amazing and keep you informed every step if the way. Freya was brilliant and Matthew, always at the end of the phone when you need them. I had been with other estate agents in the past and Whitegates made my move eventually happen! They gave an excellent service.

Reply from agent

Thank you so much for your kind words and for taking the time to leave such a wonderful review! We are thrilled to hear that Freya, Mathew were able to support you throughout your move. It means a lot to us that you felt well-informed and supported every step of the way. It wasn't smooth sailing but we are so glad to have been part of your journey and managed to get the property through to completion. Wishing you all the best in your new home!

5.00 /5

Lydia was an excellent Agent. very pleased with her professional and kind attentions. The Agency is so far, one of the best agencies I have made transactions with, big thanks.

Reply from agent

"Thank you so much, Loui, for your wonderful 5-star review! I’m delighted to hear that you were pleased with Lydia's professional and kind attention. It's our goal to provide the best service, and it's great to know that you had a positive experience with our agency. We truly appreciate your kind words and your trust in us. If you ever need anything in the future, don't hesitate to reach out. Thank you again!"

5.00 /5

James is truly amazing. Buying a house is a stressful process, but every time I called, I was met with friendly and professional service. His attitude and dedication made a real difference. Thank you, James!

Reply from agent

"Thank you so much for your kind words! It was a pleasure to assist you through the home-buying process, and I'm thrilled to hear that James service made a positive impact. Your feedback means a lot, and I truly appreciate you taking the time to share your experience. If you need anything in the future, don't hesitate to reach out. Wishing you all the best in your new home!"

5.00 /5

Katie is very helpful and kind. Throughout the process she was very professional and keep me updated and for any queries how many times you call her and ask she always answered politely. Wonderful experience with whitegates. One of the best agency.

Reply from agent

Thank you very much for your thoughtful review! We’re delighted to hear that Katie provided you with such a positive experience, keeping you updated and handling all queries with patience and professionalism. It’s fantastic to know that her dedication made your experience with Whitegates memorable. We’re proud to be one of your top choices and are always here to assist you whenever you need. Thank you again for your kind words!

5.00 /5

I recently sold my property with James and it was a great experience from start to finish. My initial meeting was with Bernie, who was very professional and laid out a clear plan for the sale. After that, James took over and managed everything seamlessly. He kept me updated every step of the way and handled any issues quickly. Thanks to their team effort, the sale went smoothly and faster than I expected. I highly recommend Whitegates, West Derby for anyone looking to sell!!

Reply from agent

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that both Bernie and James provided excellent service and made the sale process smooth and efficient. At Whitegates West Derby, teamwork and keeping our clients informed every step of the way is our priority, so it’s wonderful to know we hit the mark. We truly appreciate your recommendation and are delighted that we could exceed your expectations. Best wishes in your new chapter, and if you ever need us again, we’re here to help!

5.00 /5

I was very happy with the service and support I received from Whitegates West Derby Branch when buying my new house. James and his colleagues were friendly, helpful and professional throughout.

Reply from agent

Thank you for your kind words! We’re delighted to hear that you had a positive experience with James and the team at Whitegates West Derby. Providing friendly, helpful, and professional service is our top priority, and it’s wonderful to know we met your expectations. Congratulations on your new home, and if you need any assistance in the future, we’re here to help!

Contact details
Sales Phone:

0151 2560322

Opening hours

Unknown

Address

74 Mill Lane, West Derby, Merseyside, L12 7JB, North West, UK, L12

At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. <p> Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. <p> Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!

Our team

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