I suspect this review was meant for another company as we are not a fish and chip shop.

Thank you Brija for taking the time to leave a review. I am sorry that you feel that we have cheated you by raising a dispute over your deposit deductions. Unfortunately, end of tenancy negotiations are often the most contentious part of a tenancy and all parties can often come out of the experience feeling disappointed. I know that you tried your best to return the property as well as you could, but that didn't meet the obligations set out in your tenancy agreement. I can assure you that we did not profit from any of the deductions from your deposit they went straight to the landlord to cover the costs born e by him to put the property back into the condition in which it was given to you, subject to fair wear and tear.

Hello Ghost and thank you for taking the time to update your review from 5* to 1*. I understand at the commencement of the transaction you were very happy. I also understand that when a tenant doesn't get all of their deposit back at the end of the tenancy this can be extremely upsetting, especially when they handed the property back in good condition. However you did sign a contract and when a contract is broken there are penalties to pay. We did not request anymore then was due under the agreement and you were advised of this at point you informed us that you would like to break the contract. Unfortunately we did not hold the deposit your landlord did so we could not control the speed at which this or overpaid rent was returned to you. For that I apologise that it was not dealt with quicker.

Dear Jose, thank you for taking the time to leave us a review, it would be beneficial for us to know why you have left us a one star review. This will allow us to improve our services in the area that you obviously feel that we have let you down. You can email me directly on abigailgrey@greyandco.co.uk if you prefer or you can respond on here. I do hope to hear from you soon. Regards, Abigail Grey

Dear Ciocan Vasilica, At Grey & Co we appreciate all feedback both positive and negative to help us improve our customer experience. Kindly let us have the background to your feedback so that we can understand what has happened in respect to the service you have received. Abigail Grey Managing Director

Dear D Hughes, I am very sorry to hear about you have been having issues. Do you reside in a property that we rent out, as your name is not showing on our data base? Please email me on abigailgrey@greyandco.co.uk and I will urgently look into this as we respond to maintenance issues as a priority and I am very alarmed to hear about the poor response to your issues. I urgently await your email to put right the problems experienced. Yours sincerely Abigail Grey Director

Dear Mr Poleac, We have no record of you on our database, if you have an issue with Grey & Co we would appreciate the opportunity to comment or put your problem right. Regards Grey & Co