WON'T RECOMMEND AT ALL. AVOID First of all, One of the worst agency to get let in. Won't recommend to anyone getting let in within this agency as they tryna recover money from your deposit with bogus and bs concern. I started living in the property 2020 mid. The property was re-painted as landlord sleeves trick and given to us. Within 3 months property started get mould all over the place and some of tiles where broken and overall property was just painted. I have lived 5 years within the property and the issue with the property never ends. We tried to raise issue with landlord and agency regarding this and never got address to the issue. After living 5 years, They tryna recover the renovation amount from my deposit rather than taking the responsibility of not renovating the property at first place before handing keys to us. AVOID

Un professional, all misleading information never answer when u leave message , I left more than 10 message never came back to me , so don’t trust what it say on website or zoopla

too much spam. Useless

Very very unprofessional, akshat kept telling me he will call me to update me but i kept chasing them for updates and refund. Spoke to a few menevers of staff and all give different info. Very unprofessional team they take your money with no update. Would definitely not recommend to anyone

Formal Complaint Regarding Unprofessional and Disrespectful Behavior by Staff Dear [Property Office Manager/Company Name], I am writing to express my deep dissatisfaction with the unacceptable behavior exhibited by one of your staff members during a recent visit to your office. On [date of the incident 04/09/2024], I and my father visited your office to address a matter, and instead of receiving the professional assistance one would expect, he was subjected to rude and disrespectful treatment. The staff member in question raised their voice and shouted at my father and me in front of other customers, causing unnecessary embarrassment and distress. Such behavior is completely inappropriate, especially in a professional setting where clients should be treated with courtesy and respect. This incident is particularly concerning, given the number of people who witnessed the confrontation. It not only reflects poorly on your office but also on the level of service provided to clients. I expect a prompt investigation into this matter and appropriate action taken against the individual involved. Please acknowledge this complaint and inform me of the steps you intend to take to address this situation. Thank you for your immediate attention to this serious issue.

I living in a Ellis & Co property in Harlesden and is a disaster and they doesn't care about the complaints of the tenants. The house is with a infestation of bed bugs and nobody cares about it and the property is full of people who doesn't pay rent because the front door is unsafe and everybody can get inside of the property in a very easy way. Ellis & Co are only interested in the money and they doesn't care about the tenants who pay the rent. Scammers.

Tried to book a viewing several times even though I’m a serious buyer they didn’t call back or anything just started emailing me random properties instead

Worst agency, rubbish communication, no answers for your questions, unreal announcements to waste your time. Avoid

Never picks up the phone or responds to emails

Very unprofessional agency especially a lady called Simina in Wembley! As long as they are demanding your deposit and monthly rent they reply to all the emails and calls but once you have move out of your flat/house and you don't serve any interest to them then you will have to be chasing them for month to get your deposit back and even then they keep coming up with deductions from your deposit which they can't prove and can't give invoices to see what they had to replace in the apartment from your deposit! Which means they didn't replace anything they are just trying to take your money for no reason since they can no longer charge you for agency fee so they have to get that money back somehow.