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Daniel Hobbin Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
24.11.2021

Highly recommended as a true professional in the estate agent market. If you are looking for a personal, reliable and honest service then Daniel is the person who will comfortably guide you through the whole procedure of selling your home. Daniel is always available during office hours and also always at the end of a phone during non working hours and week-ends to help, support and discuss any questions or advice you may need in the selling or buying of your home. Daniel’s honesty from day 1 gained our respect and his commitment and support from valuing and marketing our property right up to the day of completion was faultless.

Reply from agent

Thank you so much for you review Lisa, was a real joy working with you and your family. Hope your happy in your new home

5.00 /5
17.11.2021

Dan is an estate agent that takes time to understand you as a person and a business. I’ve dabbled in rentals for years but since meeting Dan two years ago I have focussed my business and increased my rental income dramatically, my aim was to buy property to support my retirement and I can now retire ten years earlier than I was hoping to. I really can’t recommend Dan enough, he is amazing.

Reply from agent

Hi Jan, thank you so much for your lovely review. I’m so pleased we have been able to achieve your goals.

4.00 /5

I found the one bed flat to be a good size, and the pluses was outside space, and parking.

Reply from agent

Thank you for your kind words! We're delighted to hear that you found the one-bed flat spacious and appreciated the outdoor space and parking. If you ever need assistance in the future, please reach out.

2.00 /5

Does not suit our needs unfortunately. Would suit someone feel sure. Thanks for your assistance.

Reply from agent

We appreciate your feedback and the time you took to share your thoughts with us. Though we understand that the property did not meet your needs, we are here to assist you in finding the right property. If there is anything specific about our service you would like to discuss or if you have any suggestions for improvement, we would be happy to hear from you. As we strive to improve our services, your feedback is extremely valuable to us. Thank you again for your consideration.

1.00 /5

This is the second google review I have left in my life. I was totally shocked by the treatment I received today by this estate agent. To find the property for the viewing appointment, I first typed the address given on the estate agent's website (Benbrook Court, Plymouth Road, Totnes) into google maps, but it gave no results. Ok, shouldn't be a problem I thought, I'll just use the map they provide on their page. So I got to the exact location they gave, but there was no house by that name. I walked up and down, but no luck. So I phoned the agent, still a couple of minutes early. They were nice enough, and suggested I use street view. I did, from their page, and that showed the house on the opposite side of the street that I was on, but in exactly the place I was at least. However this was not the right address either! Finally they were able to get the agent on site to phone me after I request that he do so or just come out onto the street. He was fairly rude, told me to google something that I could not hear him say, so I asked him to message me it instead. He hung up abruptly. I waited for a minute but with no text, I called him back. He told me he had messaged me and when I said I received no text, he asked me if I had any phone reception - a rather odd question to ask someone with whom you are on the phone! In the end I just walked to the end of the road, still on the phone, and actually found him, 130 yards away from the given location on the website, and up a little side road. (The actual property was even further away). He was extremely unwelcoming and said something about being in a hurry. So I politely said that I was in the right place according to their website, early, did my best, and that I hope he understands it was not my fault I was late. He responded to this with anger, saying I should have prepared beforehand. WOW!!! I was so shocked! I asked him, "Are you really blaming me for being late, when I was early, at the exact place your website gave on the map and street view..." Then he insisted yes it was my fault, I should have googled it. Well, I HAD put it into google maps, there were no results! But he didn't even believe that (not that that should even be relevant since his website gave the wrong map location!), and said angrily something like "Do you want us to let this property to you or not?" (Which seems to me like saying 'Let me abuse you otherwise I won't even show you the property'). I have never received such appalling customer service. It is so very easy to just say "I am so sorry that we provided the wrong location" or something like that. Or even if you really don't want to admit any fault, just "Nice to meet you, glad you finally found me" or whatever. Well, it turns out that this man was actually the boss, Daniel. He handed me off to Mike, who actually showed me around. Mike was fantastic - warm and professional. The polar opposite of Daniel. It saddens me to even write this review but, I guess that's what reviews are for - sharing experiences of a company's service. And since it's his own company, I doubt my report to the company office will go anywhere. I never could have imagined such bad service as this.

Reply from agent

Thank you for sharing your feedback. At our agency, we are committed to providing clear information and maintaining a positive and respectful atmosphere during all property viewings. However, we also uphold standards for respectful interactions between clients and staff members. During your recent viewing, our staff member ended the appointment due to inappropriate language. We believe it’s important to foster a respectful environment for everyone involved. As such, we will not tolerate language or behavior that our staff find disrespectful or offensive. We regret that your experience did not go as expected and apologize for any confusion regarding the property’s location. We strive to make viewings as seamless as possible and will review our online directions to avoid similar issues in the future.

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Address

37 Torwood St, Torquay, TQ1 1ED, UK, TQ1

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