I have a maintenance issue reported to you three weeks ago I'm disabled and unable to use the shower I also pointed this out on a routine visit despite many calls to you nobody has turned up to resolve so I've had to get someone else in at my expense to do the job

I had an appallingly bad experience with Richard James, and I feel compelled to warn others about their unprofessional and unethical practices. From the very beginning, the process of renting a property through them was unnecessarily difficult and stressful. While I understand the need for thorough documentation and credit checks, they made the process needlessly complicated, creating obstacles at every step. Once I moved in, the issues escalated. They failed to provide critical information about the property’s history, the area, or the neighbors, which turned out to be a nightmare. I discovered, only after moving in, that the property had a history of disturbances caused by previous tenants. This history made the neighbors act strangely toward me, and I faced ongoing harassment that severely impacted my peace of mind and forced me to leave the property early. The emotional and financial toll of this experience was enormous. When I ended the tenancy and moved out, they promised to return my deposit within 9 days after the final inspection. Not only has this deadline passed, but they also failed to communicate effectively. I called two days ago and was assured I would receive an update the next day, yet I heard nothing. This lack of professionalism and respect for their tenants’ time is unacceptable. To add insult to injury, they are now attempting to extort money from my deposit. They claimed there were “three small holes” in a bedroom wall—a ridiculous accusation clearly intended to hold onto as much of my deposit as possible. The fact that I had to waste so much time chasing them over the phone, coupled with their baseless attempts to make unwarranted deductions, shows the kind of company they are: unethical, untrustworthy, and focused only on exploiting tenants. This entire ordeal has been one of the worst experiences I have had with a real estate company. From their lack of transparency about the property’s history to their unprofessional handling of my deposit, Richard James has shown nothing but incompetence and a complete disregard for their tenants. I would strongly urge anyone considering renting through Richard James to think twice. There are far better, more reputable agencies out there. Do yourself a favor and avoid the financial and emotional turmoil they bring.

As a first time buyer I felt the service was very poor! Sale fell through due to the sellers. Felt like there was an element of trying to persuade me (by the estate agents) into agreeing the sellers wants which I refused. Little to no support for the buyer. Ended up paying over 2k for a property that then fell through. I appreciate the sellers were difficult and that is who pays the estate agents, but very little care for myself as the buyer. I will never sell or buy through Richard James. Disgusted with how I was treated!

Not been there

They wanted me to pay 6 months rent upfront and provide a guarantor. I spoke to Simpsons and Weekley instead and they didn't even need me to provide a guarantor, let alone 6 months rent in advance! And the property with Simpsons and Weekley was almost double the monthly rent of the dingy little flat I was interested in renting with Richard James too!

Never heard back from them

Good at buying a property because the boss is dedicated not the staff when it comes to Lettings… very poor service had to move somewhere else..

Do they transfer your deposit if you move to another one of their houses? no, They tell you that they will, but then change their minds and tell you that you will have to wait 4 to 5 weeks before you get your deposit back