The worst estate agency. They never reply your email or call. When you walk in, they will send you home and require you to fill in the application form, which they never reply neither. Check other comments! The negative comments are so true!!! If you are the landlord, please consider to use other agency company as Belvoir is irresponsible. There are few immediately available property on the website, and they refuse to start my application process immediately, even though I walk in to the company.

As a landlord, i found they were very nice, until you signed the contract. Then it was difficult to ever get hold of them. They took weeks/months to reply, and reports of checks were written too late. I have had to do extensive work which could have been avoided if they had picked up on the damage in time. I spoke to the rental manager, kirsty, who I thought would help, but she then also began ignoring my emails. I haven't been with them for months but they are still sending me emails saying they missed invoices and I need to pay them. I would never work with them again and would never recommend them to anybody

They don't answer their phone, you email them and ask a someone to ring you back - they don't and they do not update their signs outside the property.

I rented a flat with Belvoir, at the beginning they were really responsive and helpful then after I had to pay the whole rent upfront, the service was really disappointing. I sent several emails to ask some informations during my stay in the flat and they would never reply to my emails or answer my calls. The overall experience was bad and poor quality service!NegativeResponsiveness, Quality

Very unresponsive, horrible. In short, they do not answer calls or emails. I viewed a property, where I was told that only one-year tenancy was possible whilst I was looking for only six months. The agent told me he would talk to the landlord about this and get back to me the following day, which never happened. I tried to call them, but never got through, so left a voice message. The next day, finally I got through, meaning it was me that had to call not them, so they ignored my voice message. I was only told the same that six months was not possible. Several days later, they sent me an application form of the same property which stated "minimum six months tenancy", so I filled the form and returned. However, this was completely ignored by them. Overall, very confusing, unresponsive and unprofessional. I would never recommend this agency.

When enquiring about rental properties they just do not respond. Emailed and phoned and finally spoke to someone who promised they would send an application, heard nothing and have just given up.NegativeResponsiveness, Quality, Professionalism

Dont get back to you when you phone to veiw a property. You have to keep phoning to try to get a viewing. Not good business practice

I have rented a house from Belvoir and I am extremely unhappy with the property, would not recommend company at all. I am working full time and obviously do not have time to call them at all. Before I moved in, I have agreed with the company that there will be done a professional cleaning of the house and they will put a fence before my move in date. Nothing of the mentioned have been done, I had to do a massive drama to make a cleaning a day after and for more than a month now they cannot put a fence which means I cannot use garden. I asked them to reduce a rent for a month, until the fence is done and they simply refused. I would never recommend anyone to deal with the company.NegativeQuality, Professionalism, Value

I had previously written a really good review for Belvoir when I first moved into the property - they were extremely helpful and easy to work with. HOWEVER, after renting with them, and having moved out of the property, I can honestly say that they are the worst estate agents that I have ever dealt with (and I have rented 10 places in 10 years, so I have some experience!). They visit your house every 3 months (which I understand from the landlords perspective), but they make you feel like it's not your home and they are extremely critical. Finally, they took over £500 of my deposit because they didn't believe that we had the place deep-cleaned (we did), and took photos of pristine fridges and other applicances claiming they weren't clean. For example, they said that our dishwasher and dryer weren't cleaned properly (we didn't use either of them once the whole time we lived there). In short, I don't recommend this company to my friends, so I wouldn't recommend it to strangers either. Go elsewhere!

Belvoir have been a pleasure to deal with from start to finish in managing the rental of my home. They have kept me up to date on all progress, are always available to answer my queries & the whole process has run smoothly. There has only been one glitch to mention, which was IT related & its that I was not informed of a viewing at my property. This was raised with Belvoir & dealt with promptly. I would highly recommend their services.