I have very mixed feelings about my dealings Martin & Co. in Sutton Coldfield. I had been letting a property through them for nearly three years and some of my interaction with them has been very friendly and to a high standard but there have also been times where I have been less than impressed. The first time I encountered an issue was when I first attempted to visit the branch to sign some paperwork and they had left the office 15 minutes early and locked up for the evening. These things happen and whilst I'd wasted my time and fuel on heading the the branch, I wasn't too annoyed about it. I eventually did manage to sign the papers and begin renting the property. Upon arrival I took several photos of problems in the house. It had not been cleaned to a high standard - or any standard. I took photos of the property in case my authenticity was ever called in to question as I couldn't quite believe the state the property was in upon arrival. Thick grease and dirt on the kitchen hob, extractor and oven. Muddy, dirty carpets that had not even been vacuumed. Marks on the walls likely caused by the removal of furniture. Black mold in the spare room beneath the window. Iron marks on the living room carpet. A broken window handle on a window that was not sitting correctly in the frame resulting in letting a lot of warm air out and a lot of noise in. I could go on but I think the point is quite clear. Naturally, I complained about the state of the property and Martin & Co sent out cleaners to fix the place up. It was completed to a decent standard but I couldn't help but wonder who was responsible for sanctioning the beginning of a new tenancy with the property in that state? A month or so later I received an anti-social behaviour warning letter for the state of an area to the rear of the property which was severely overgrown. It turns out that the area was actually my garden! This was bizarre to me as when I initially viewed the property, I was told by Andrew Clinton that it belonged to the owner of the flat below mine. It turned out that the letting agency themselves were unaware of the garden too, which is laughable. Some time ago there was also a problem with one of the door handles in that the locking mechanism (which had always been a bit loose) had now sheared off, meaning I could not close the spare room door. I logged the issue and it was never resolved. Despite the initial on-boarding process and aside from the fact that renewing the contract each year costs the princely sum of £65 for each renewal, the rest of my tenancy went smoothly. Ebony Preen, Bronagh Breen and Leah Martindale (at the end of my tenancy) were fantastic. They have always responded to me promptly and were really friendly the whole time I had dealt with them. They were particularly helpful throughout the latter parts of my tenancy during my house purchase period. I only dealt with Andrew Clinton a couple of times and unfortunately he always seemed a little curt with me. My landlord was understanding throughout my tenancy and having had the chance to meet him upon exit of the property I can safely say that he was a very nice man. Due to the issues I have outlined above, if I were ever in the position to rent a property through this branch again, I would not consider it. A disappointing experience despite the best efforts of some of the staff in branch.

At first, I was discouraged from viewing the property over the phone despite meeting all financial requirements. I was later invited, but when I arrived, the agent barely acknowledged me and made no effort to show me around. I was left to walk through the property alone. The treatment felt cold and dismissive. No one should be made to feel this way when simply looking for a place to call home.

Luckily I was landlord managed so only had a few dealings, but one included lying to me that my landlord has asked for a new tenancy when in actual fact he was fine for me to remain on a rolling contract! And then sending me a whole new agreement to sign, without my landlords knowledge! Wouldn’t recommend.

I called them for a house they show me on internet.. they give me time to see the same house. But when i ho there they show me different house. I told them this is not the same house you show me on internet.they just show me the wrong house which i did not like . They waste my time 2 hours… i take a leave from my work to see the house..but all is waste … i did not like it.. waste of time…

My property was ruined . It was heartbreaking.I wish I had managed it myself . It has cost me a huge amount to rectify the damage . No accountability from Sutton Coldfield branch .

The worst experience ever. I had a viewing for a property and I liked it and was willing to put an offer and called them. They said they received the email and will get back to me with an application form to fill. Two days passed by and I made numerous calls asking for the form and they said they still got viewings to be had and will get back to me. On the third day, when I called they said the property has been let. I mean, they didn't even get my complete details. Why arrange a viewing then? To waste my day? Just useless

If I can give no star I definitely will, Poor service, never responds to your phone calls and staffs are all about giving you misinformation. Stay well away from this company.NegativeResponsiveness, Quality, Professionalism

Never been there