Currently waiting outside the property on Kingston Terrace for Graham who I was told would meet me here at 6pm. Thank you for wasting my time, I will certainly not be purchasing any properties through you. Typical time-wasting estate agents, not sure why I'm surprised really. Reply to owners response: Absolute nonsense. I was there at 17:55 until 18:15 and noone else was there, including other applicants. I´m in an Airbnb 50m round the corner, it wasn´t hard to get there early. Not only do you not show up, you then lie about it afterwards. Like I said, typical estate agents...

Incompetent and slow service.

Not impressed that for two weeks over xmas and New Year they had no emergency cover available. My response to an urgent email was simply that they will reopen on the 4th! In the 21st century, that's simply unacceptable, there must be a way that emergencies are dealt with in a more timely manner. I arrived on the morning of the 24th to the offices, to pick up keys for a tenant moving in imminently. Not having received any message that they won't be in the office at all on xmas eve, I was then forced to hire a locksmith to change the locks in order not to disappoint the tenant. Obviously, with keys changed, it was not that urgent to pick up the old keys. In the 21st century a high level of customer service is required at all times, two weeks off just isn't that!

We booked Peter Heron to come out and do a valuation on our home. On the day they were supposed to come out they called to check they didn’t have our estimate written down wrong as we’d be lucky to get £115000 for our house. The guy on the phone seemed like he didn’t want to come out to value our home and basically cancelled the appointment at short notice using this as an excuse despite us explaining the increase in price from what we paid being due to a lot of work being done to the property. He claimed he’d be the first to apologise if we got more than £115 000 for our home despite not seeing it. We just completed our sale for £135 000. So use them if you aren’t bothered about an extra £20 000 I guess. We certainly never will and nor will our families who also own numerous rental properties in addition to their own homes. A very short cited business view for the sake of a valuation wasn’t it? We’re waiting on that apology

very poor service, other local agents are better at selling your property