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Northwood - Stoke on Trent

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I have been living at the property I rented off Northwoods agent for the past 2 years and 6 months, and I can proudly say Northwoods have met and exceeded my expectations in every aspect. My recent issue with the property boiler was handed by Lisa Gold with high professionalism and she saw this issue through to resolution. Thank you to Lisa and all the good people at Northwoods Stoke On Trent.

Reply from agent

Charles what a fabulous review, Lisa will be thrilled to read it, thank you, we do our best to go over and above our clients expectations 😃 …

5.00 /5

I have just sold my property and I really cannot thank and praise any highly the care, help, support and dedication to ensuring the sale went through by Sam. She was there every step of the way and was always reassuring and positive despite some ups and downs we had. I would highly recommend anybody to use this agency- she was brilliant

Reply from agent

Sam was so pleased to hear your comments, they mean so much and thank you for taking the time to write this fantastic review. The 'Ups and Downs' were quite extreme managing to complete the sale in midst of a global pandemic and the country in lock-down. Thank you :))

5.00 /5

Moving made easy even in these difficult times 👍🏼 Very friendly staff helpful and responsive and kept me informed well. Despite having to work from home! I don't have any hesitation in strongly recommending Northwood. Thanks for helping me find and secure my new home 🏡 ❤ Best Regards Matthew.PositiveResponsiveness, Professionalism

Reply from agent

Matthew it was a pleasure to be of assistance, we understand that moving can be a stressful experience at the best of times so we do our utmost to go Over and Above to make it as easy as possible whatever circumstances we find ourselves in. Thanks for taking the time to post the review it really is appreciated. 😃👍 …

5.00 /5

Sam was very helpful throughout the sale of my property especially considering the current situation we’re all experiencing. I was regularly updated and the whole process was stress free and really smooth . It’s a 10 out of 10 from me and I would most definitely use them again and recommend them to others. Big Thank you guys 😊PositiveResponsiveness, Professionalism

Reply from agent

Wow that’s fantastic to hear, we will make sure Sam hears your comments thank you. 😀 …

5.00 /5

The team at Northwood are very helpful and professional with setting up the rental of properties, the change of tenants was less than a week and they sorted everything. A good variety of services available to let out properties, Lukas was very helpful and always available to answer any questions I had, I would highly recommend!

Reply from agent

Lukas will be pleased to hear of your 5 star review of Northwood and your kind comments regarding him and the team. We will make sure they all hear your comments we all do our best to go 'Over and Above' our clients expectations, thank you for taking the time to write this review. : ))

5.00 /5

I am rarely full of praise for estate agents, but Northwoods have surpassed my expectations and been truly wonderful in what have been VERY challenging circumstances. I have had several dealings with them, and each of them has been difficult, AND we are in the middle of a pandemic. Throughout they have been professional, efficient, thoughtful, positive, and achieved our goals competently and confidently. Each staff member I have dealt with has been equally brilliant, and frankly, I can't thank them enough.

Reply from agent

What a fabulous 5***** review and a pleasure to read, thank you. We always do our best to meet and go over and above our clients expectations. We will ensure everyone here hears about your review, the team will be so pleased. :))

5.00 /5

I recently moved into a rental property advertised by Northwood. Throughout the whole process they have been professional and responsive, despite my numerous questions and emails. Due to the restrictions in place as a result of Covid-19, Northwood agents have maintained good communication and adapted their way of working well, still meeting the needs of tenants. Having resided in my beautiful new home now for over a week, I can confirm that reporting problems is quick and efficient, the team are quick to respond and arrange repairs. A special mention for Lisa Gold, who has handled my tenancy from start to finish, a most patient and professional agent. I extend my thanks and best wishes to her. Once more, we thank you for supporting us into our wonderful new home. We are extremely happy and grateful. Thanks to Northwood and the landlord for making our dreams come true.PositiveResponsiveness, Professionalism

Reply from agent

Hi Melanie what fabulous comments that are a pleasure to read, we will make sure Lisa especially and all of the team hear them. Thank you for taking the time to write your 5 star review of Northwood your comments really are appreciated. 😃👍 …

5.00 /5

Excellent experience when selling our property with Northwood... within a week of contacting the team, our house was on the market and then sold within 24 hours! Throughout the next stages of the process, including the purchase of our new home, Mandy at Northwood was fantastic - very efficient at following up with other estate agents, buyers and solicitors, and extremely responsive to phone calls and requests... an asset to the team. Would highly recommend Northwood to anyone looking to sell their home!

Reply from agent

Chris that’s fantastic to hear, we do our utmost to go over and above our clients expectations and we are so please we achieved this with your sale. The difficult bit with all sales is keeping control of the chain which we will always do to ensure our clients get the result and service they deserve. Thanks for the great review of Northwood and your kind comments regarding Mandy who will be thrilled to read. Good luck in your new home. 🍾😀🏡

5.00 /5

We recently used Northwood to sell our house and would highly recommend them to anyone who wishes to have a stress free and supportive sale. We had previously sold a property with them so knew we would not be disappointed! From the first contact with the office right until the day of completion the team were wonderful. special thanks goes to Paula who visited us to take the photographs and collate the sales particulars, they were fabulous and considering she didn’t leave until 2pm we were live by 6! Our first viewing following the Friday marketing was Monday evening. Mandy accompanied the viewers and with the most amazing enthusiasm and practical advice! We had an offer at 9:30 the following morning! 3 months later we competed and moved home. For anyone who wants to know how selling a property should feel - stress free and supported throughout - use Northwood, they are amazing and deserve the fantastic reputation. Thank you to you all Northwood!

Reply from agent

Whoa! Now that's a fantastic review, we are so pleased we could help you through the move and that the team were so helpful. It is our aim to go Over and Above our clients expectations, we will make sure Paula and Mandy along with the whole team hear your 5 star review of Northwood. Thank you :))

5.00 /5
29.12.2020

Thank you Paula for such great service. Very efficient and kept updated throughout the process. I would highly recommend Northwood Estate Agents.

Contact details
Sales Phone:

01782 636100

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:30
Address

333 Hartshill Road, Stoke on Trent, ST4 7NR, UK

Our team

Stoke on Trent Office

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