RIP you off

Their sales team is good, Lynn was great to work with. Their renting team unfortunately does not fix core property issues for years and then will try to pin you for cosmetics that they are required to change after a lengthy tenancy anyway.

These estate agents were horrendous. I rented a house for two years while they were managing it, but not a single issue was ever fixed. Despite logging my complaints and calling them constantly, I went two weeks without a working toilet, which they seemed to deem acceptable. The house had severe dry rot and mould, and both the builder and damp specialist assessors advised that it was uninhabitable due to the damage. They refused to pay for any work, so they did nothing for another six months. I finally had no choice but to move out. Now, they are trying to hold onto my deposit to fix the dry rot issues they failed to resolve. It’s absolutely disgusting. If you’re planning on renting through this estate agent, think again. They won’t fix any issues with the house and they won’t return your deposit. I left the house spotless, in far better condition than I received it in. When I moved in, there was rubbish all over the floors and the cupboards were disgusting. I had to deep clean the place before I could move my stuff in. I went above and beyond what was required to clean the place before leaving, knowing they would be difficult, and they are still trying to charge me for a clean.

Tried to rinse me for most of my deposit, including taking money off me for keys that they claimed I had but were listed as "unknown keys" on their inventory and a cleaning charge because they found a tiny piece of fluff on the floor. Disputed through the DPS because they refused to agree to a fair amount and got the majority of my deposit back. The woman looking after my case was rude and unhelpful and very slow to respond to me if she even bothered. Took a long time to resolve this way when it could have been agreed fairly from start.

If you’re thinking of renting from Martin and Co please don’t! Customer service is terrible especially Sue who needs Customer Service Training she is so rude and comes over in a verbally aggressive way. Emma was the exception to the rule very helpful. We had to fight tooth and nail to get our deposit back after 5 1/2 weeks after putting in a formal complaint, the house was left in a cleaner tidier way than when we moved in it was filthy, it was professionally cleaned when we moved out yet Martin and Co’s EXTERNAL end of tenancy contractors went in as if it was a Forensic Crime-scene zooming in on minuscule grouting that was wear and tear and other ridiculous details in an attempt to knock money off our deposit, we were not allowed to meet them at check out which it states in our contract we should have been allowed to. They informed us of date and time of 6 monthly house inspections instead of ringing to arrange them then, they get rude on the phone when having to rearrange due to work commitments. They never follow up on repairs that have never been done they just don’t care. We have rented from two Estate Agents before Martin and Co and got our deposits back within a week. Our Landlord is now selling the property and is selling it with another Estate Agent says it really.

Glass door in the kitchen was getting stuck every time i try shut it. I have been chasing that since i bought this house and barely mind this was brand new house. No support was given and in return after 2 years they responded with the reasoning that hinges has 12 month warranty hence why i have to pay but the funny thing i have been asking them to fix it when it was in warranty and no one was able to respond to care to know whats happening. Second thing my pipe burst in the toilet upstairs and no help there so i have to pay even manager from the site told me you have 10 years warranty but clearly Martin & Co don’t seems to care. I have 5 other problems which i can mention and this is brand new house we are talking. Last but not least unprofessional staff in Martin & Co who thinks that they can just speak but not gonna let any other person to talk.

I am currently leasing a property with this company, and I have faced some challenges. As someone who works in customer service, I understand the importance of providing attentive care to clients. Unfortunately, I feel that this is an area where the company falls short.

Horrible experience with them since they have took over the building that I was staying in. After I moved out I have been told that everything was okay and someone else has already moved in to our apartment. 3 months later I have received a bill to pay for cleaning after leaving the apartment unclean. (I left the apartment clean) considering I was there for 2 years and 8 months. On the report they pick out every single detail, and making it sounding much worse than it actually was. (i.e. finger marked window, dusty doors and radiators, moulded bathroom but it was only black spots on the silicone in the corners which is normal, etc..) It was never going to be brand new after nearly 3 years. They do not care about tenants at all.

I had a horrible experience with this company from day one when I was told my offer would never be accepted and was very rudely spoken to. Luckily for me, I was able to get in contact with the second agency who owned the original listing. Even a simple congratulatory card or message was too much for them on the day I picked up my keys.

Not communicating. Standing on landlord said always, so whatever landlord saying they do. They do not care about tenants. I terminated the contract because of moving country and relocation from work. I informed them 2 months before. Fist they said that I need to find someone on my place so I did than they started to take money. I paid fee 350£, rent until 3rd September when I moved out on 21st of August. They ask me "because of la dlord said" to pay rent until 16th even if I found for them new tenant. After deduction from deposit they sent gardener without informing me and charge 110£ more for that because of landlord wanted. Do not trust in any word they saying. I thought is good agency but unfortunately same as every.