Possibly the most bizarre experience I've ever had with a lettings agent. I phoned to enquire about 2 properties to let and secured viewings for each on different days. The first viewing time rolls around and nobody shows up, I wait for half an hour after the viewing slot and try to call the office multiple times but was on hold for ages. I thought "fair enough, sometimes mistakes are made" and that I'd just call them in the morning to rearrange. I had my second viewing the next morning that went totally fine and subsequently managed to get hold of someone from the office. As soon as I'd begun to explain who I was and what the situation was they abruptly put the phone down on me mid sentence... Totally bizarre behaviour, it seemed like the woman on the phone realised who I was and just decided she couldn't be bothered dealing with me, especially considering I got no call back, no response to my emails or voicemails. I just wanted to view a flat so to be met with at best ignorance and at worst blatant unprofessional behaviour was a little bit jarring. I sincerely hope this is just a big misunderstanding and will edit my review if it's put right but until then. I'd say avoid unless you want to waste two days trying to book a viewing only to have the phone put down on you for no apparent reason. 🤷