The most appalling agent I have ever had the misfortune to deal with. I rented a flat from them for two years. I was left with a door, my only access to the property, which did not lock. I am in my 70s and live alone. They put me as well as my possessions at risk of harm and theft. When I tried to explain the situation I was mocked and ridiculed in the street. The manager would not accept or return my phone calls. I was forced to move my bed out of the minuscule bedroom and into the living area for half of the year due to cold and damp which was never rectified. The last straw was when the abusive member of the staff phoned me and again was insulting. Enough is enough! Eventually I was done with them; or so I thought; but now I am trying to get my deposit back but they are just giving me the run around. I have learned that personal information, which incidentally is untrue, has been passed on to others. They are refusing to give me the owner’s contact details (which he actually gave me when he first took over the property, but sadly I got rid of when I left) which they say they are not allowed to pass on. This is wholly untrue. The law states that I have a right to this information and therefore they are in breach of the law if they withhold it. From my personal experience I have found that they have no respect for their tenant, the law, the truth, or the properties they manage. I did, with difficulty access the owner’s email address and have appealed to him to intervene thinking that he would want to protect the reputation of his business (if it is not already too late). The time that has passed since I contacted him is more than enough for him to have returned my deposit and dealt with his unprofessional personnel. I know flats are increasingly difficult to find and Martin and Co seem to have more than their fare share of those advertised, but if you can rent through ANY OTHER agent I would very strongly advise you to do so. Needless to say I will not let the matter of my deposit rest until I get it back; no matter how long it takes!