I recently rented a property and had some issues when moving in. * The key I was given for the property didn't work. It hadn't been checked and nobody came to show me into the property. * I wasn't given a key for the bin / meter room so I couldn't set up the water bill. I emailed about it and got no reply after 10 days. I emailed again and got told it would be sorted out but nobody came after 4 days. In the end I had to go to the office myself and the keys were there all along. * I asked for details about the electricity so that I could set it up in my name. The first message I sent wasn't replied to. Then I was given the wrong company for the supplier which I wasted a month chasing up. I still haven't got everything set up after a month when it could all have been sorted in 10 minutes. It's been extremely depressing when it could have been a trouble free and positive experience if the agent had been proactive. I wouldn't usually give such a negative rating but there are 14 5-star reviews for a different company called Whitegates so it seemed reasonable to share my experience.