They are OK. But make sure you take lots of photos and videos when you rent a property from them. They will try everything after that not to pay back the deposit.

Upon joining Martin and Co Portsmouth in 2012 as a tenant I was very disappointing with the service I received. However since the branch was purchased by new management and the introduction of completely new staff, the branch has become far more professional. Mr Berry, the branch manager, has a very proactive approach to business proving very reasonable and helpful. In my opinion the branch is on its way back up having been driven into a very negative reputation. I would use again.

Upon joining Martin and Co Portsmouth in 2012 as a tenant I was very disappointing with the service I received. However since the branch was purchased by new management and the introduction of completely new staff, the branch has become far more professional. Mr Berry, the branch manager, has a very proactive approach to business proving very reasonable and helpful. In my opinion the branch is on its way back up having been driven into a very negative reputation. I would use again.

We had a really poor experience. We viewed a house with a serious leak that had caused mushrooms to grow, and were assured it would be repaired within 6 weeks. We committed to the rental after exchanging on our sale, but when we collected the keys the hallway was still flooded, with water coming up underfoot. It looked like the agent had tried to mask the issue with multiple electric radiators, despite rainwater still pouring down the walls. There was also no working hot water or heating. We had to find a new rental with just one week’s notice, which cost over £1,000 more per month. When we asked for support with the extra removal costs and utility contract issues, the company completely washed their hands of it. This was all avoidable with proper property management. We had a plan to rent this place for 6 months prior to buying it. Due to all of the above we have obviously decided not to buy either. The property owner has been let down twice. Interesting what Matt says about the oil heating and hot water provision. The truth was we received at call at lunchtime on Monday from the oil truck that was outside the property! We had cancelled our tenant and already received a refund. These would have also been 3 very cold days without hot water or heating in the middle of winter. Actually illegal! Again another failure and even worse that the company director has tried to put it to bed with a lie. We collected the keys on Friday night as well!

Disgusted at the way this branch treated me and allowed the landlord to get away with whatever he wanted. Only interested in what they were being paid, never the tenants interests Edit - 10 June 2024: My deposit has just been fully refunded by the DPS, there were no damages or missing itmes, my landlord made them up and Martin and co once again washed their hands of it, knowing it was untrue. When I called on a number of times to state how unfair my treatment was, they all made me feel like a nuisance, or that I had done something wrong. In response to Mathew's comments, this is frankly untrue. Martin and Co have been collecting the rent on behalf of the landlord for the past 6 years, they take a fee to do this. They also take fees for rental agreement signings each year, organising safety checks, etc. and in the past have charged me huge credit check fees before these were outlawed. Why would any compmany engage in tasks that made them no money for 10 years? Of course they earned money. They chased me whenever the rent was a couple of days late, including throughout Covid-19 etc., I am self employed, and like many, struggled during this time, but over 10 years I never missed a months rent. They never asked how I was doing, no support, they just sent blunt, to the point, sometimes rude emails, demanding the rent money. However, I called to speak to Mathew on a number of occasions about the way the landlord was treating me. The landlord was a bully, did not do repairs, leaking ceilings etc. Mathew was not interested to talk to me, was always busy when I asked to speak to him and never returned my calls.This is my point about only making contact concerning money but never concerning my well being. Mathew could have spoken to me or my landlord on plenty of occasions to highlight my concerns but he never bothered. However, one negative review, and all of a sudden he has the time and inclination to communicate to reslove my concerns, surprising that, isn't it?

The worst agency ever. We had problems from the beginning, the landlord delivered us the flat without any basic cleaning, and today after a week we are BITTEN BY FLEAS that have infested the flat!!! The agency, like the landlord said to help us, but my girlfriend and I just feel cheated. Instead of push an emergency clean or call a professional pest control agency, the landlord waste time trying to buy a carpet vacuum cleaner, and the agency are not able to fix the problem, or simply they don't care.

The worst agency ever. We had problems from the beginning, the landlord delivered us the flat without any basic cleaning, and today after a week we are BITTEN BY FLEAS that have infested the flat!!! The agency, like the landlord said to help us, but my girlfriend and I just feel cheated. Instead of push an emergency clean or call a professional pest control agency, the landlord waste time trying to buy a carpet vacuum cleaner, and the agency are not able to fix the problem, or simply they don't care.

Terrible agents. Underhand and not trustworthy. I was a landlord with Martin and Co, Southsea and they failed on so many levels. Ignoring correspondence, failing to carry out proper inventories, failing to pay the rent on time into my …