Good and professional representation on the salesPositiveProfessionalism

I have used M & P several times to sell and let properties and have found them to be helpful, professional and successful in finding clients. I would not hesitate in recommending them to anyone looking to buy, sell, let or rent a property. The staff go that extra mile to keep you updated and assist both clients and legal representation in reaching a satisfactory conclusion. Thanks again for your help.

Poor service

Extremely disappointed with this agency. Having a tenant with no issues throughout the years of residing in their rented property, despite the ongoing issues experienced, they were never really resolved to satisfaction. Every aspect involving an issue e.g boiler,heating, hot water, mice coming in, being told as tenants that we were responsible for the cost of pest control. No real urgency from them, despite informing them there is a young child at the property. Rent was always paid in advance, never a default. M&P and the appalling landlord are more than happy to continue to raise the rent each year, despite no modernisation or upkeep to the property! Who in their right mind installs a boiler in a loft space... the debacle continued without any compassion, sympathy or understanding for a young lady and her infant child. Avoid this place, like the plague..enter at your own risk!!! Despicable and totally unjust only interested in collecting rent from vulnerable tenants!! Beware your deposit IS NOT guaranteed to be returned, rather retained by, questionable and unjustified claims!!

I was with M&P for six years and experienced continual problems with both the landlord and the agency. Every winter without fail, the heating and hot water would stop working. At one point I had a child under four years old living in a house with no heating or hot water for five days. M&P refused to override the landlord’s decision to wait for a British Gas appointment and would not call an emergency service. It took five days and a requested meeting at the property before they finally acted. During my tenancy, I had their in house repair team or British Gas attending constantly, yet issues were never properly resolved. M&P consistently sided with a landlord who refused to invest in his own property and repeatedly tried to shift costs onto me as the tenant. Large structural holes were in the property  to the extent that external brickwork was visible. When pests appeared and I reported it, I was told I would be responsible for the cost. I had to remind M&P of the law: if pests are present due to structural defects or external entry points, responsibility lies with the landlord. Pest control later confirmed this. Had I not known my rights, I could have been wrongly charged, which they evidently like doing. M&P show little regard for tenant welfare and appear more focused on keeping poor landlords on their books than protecting the people living in their properties. They also attempt to retain tenant deposits using questionable and unjustified claims. There are far fairer and more professional estate agents available. I would not recommend M&P.

I went for a viewing Friday, was told that I would be sent a form to register my interest the following week, called on Monday to find out what was happening as I hadn't heard anything and was told the agent was on leave and I would get a call back tomorrow regarding my interest in the property. I call the next day and was told the property had been offered to another applicant. I wasn't even given the opportunity to express an interest in this property to the agent dealing (properties at that price and location do NOT get posted regularly despite what I was told). Unfair and a waste of my time. I did not receive any forms or calls from the agent as promised.