Tried to make an appointment to view a property. Spoke to someone without any customer service skills. Was told I’d be receiving an email with the details. It didn’t arrive. Then telephoned to chase it up only to be told I’d been left a message as well that the property had been let!! Incompetent and hopeless.

Looks like my original comment has been deleted. Treated horrifically by Brian dodd. Do not use this for renting…. You won’t hear the end of it.

Tried to make an appointment to view a property. Spoke to someone without any customer service skills. Was told I’d be receiving an email with the details. … More

"The director of this company..."

The director of this company is * I've ever met in my life. Nit picking over crumbs in a draw. This rogue agency should not even be allowed to rent out properties, they charge the earth and don't do anything in return. Lying horrible ** with no heart at all. Very dishonest. They are quick with anything unless it's to benefit them.

The director of this company

The director of this company is * I've ever met in my life. Nit picking over crumbs in a draw. This rogue agency should not even be allowed to rent out properties, they charge the earth and don't do anything in return. Lying horrible ** with no heart at all. Very dishonest. They are quick with anything unless it's to benefit them.

Stayed with them for 5 years but they sided with the landlord and kept most of my deposit even though I had the whole property cleaned before moving out. Also had it inspected on regular basis from Northwood. Will never deal with them again.

Bad

We recently applied to rent a property with this company. We were informed we did not need to pay the holding fee (via phone and email) and completed the application. We had spoken to the company that weekend to discuss move in dates and had provisionally agreed to leave our property one month early to start renting at the end of the month. 2 days later when bringing passports to the office I am told someone else has applied as I am walking out the door. We then receive a phone call 2 hours later to they have accepted another applicant. The company completely mislead us by telling us we did not need to pay the holding fee and keeping the application open without telling us, meaning we ended our tenant early without a property to go to. Staff were very blunt on phone calls and not friendly. I would certainly not recommend renting with this company.

"Bad..."

We recently applied to rent a property with this company. We were informed we did not need to pay the holding fee (via phone and email) and completed the application. We had spoken to the company that weekend to discuss move in dates and had provisionally agreed to leave our property one month early to start renting at the end of the month. 2 days later when bringing passports to the office I am told someone else has applied as I am walking out the door. We then receive a phone call 2 hours later to they have accepted another applicant. The company completely mislead us by telling us we did not need to pay the holding fee and keeping the application open without telling us, meaning we ended our tenant early without a property to go to. Staff were very blunt on phone calls and not friendly. I would certainly not recommend renting with this company.

I was a potential tennant,

I was a potential tennant, applied for a viewing a day after the property was advertised, had no call back so rang the office To be greeted by a woman who asked questions in one word or simple phrase, 'name' 'job' 'partner' 'children' 'pets', she then asked me when I could view, because I had specific times because of my partners working hours she ended the phone call simply with 'I'll have to phone you tomorrow I'm busy this afternoon and can't do it now' and hung the phone up. After repeated phone calls, repeated requests to book a viewing I received a voicemail yesterday saying they had already had an application on the property. Service was disgusting, attitude with a potential client was also unacceptable, we all have busy jobs but don't speak to people in that manner and then to not follow it up was terrible. Very disappointed to say the least