bad estate agent to deal with, here is my experience with them: called to enquire and book a viewing for 2 properties in the same building, I was told told one of them was free to view over the weekend, I got a confirmation text, then they cancelled it shortly after because the landlord thinks 2 bedroom is too small for 2 adults and a child. they said the 2nd property was available for a viewing the following day and the current tenant was free at 17:40 on that day only, I said fine and got a viewing booked. on the day, i made a 1hr journey to slough (50miles each way), Ellen or whatever her name is calls me 30 mins before my viewing was due and whilst I was waiting for them outside, she then tells me "someone had put in an offer and the property is now off the market, ok?" when I asked her why is she letting me know this late, her response in a cold tone and without any apology was, well your viewing isn't due for another 30 mins! yh sure, you can say that if I was local, didn't have to leave work early and didn't waste petrol . Oh and she knew exactly where I was coming from because she took my current address the previous day. Plus I thought the current tenant could only do 17:40 so how did you manage to get a viewing before then? and get rid of the chewing gum while you speak to customers over the phone, it's very unprofessional.NegativeProfessionalism

If I could give 0 stars I would. Pooja Shah is very unprofessional, rude and unbothered. Please stay away, especially if you're looking to rent.

If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag

Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.

I would never use frost ever again They ignore there tenants and just want money very unprofessional and just lie and don’t care at all about anything but making money I’ve had major damp in a property of theres for over a year and is getting worse and all laura Woodward does is ignore even environmental health are being ignored by frost John frost you must be so proud of your incapable staff

(Ashford) - Avoid at all costs.. They have absolutely no clue what to do about anything in the property and had left us strapped for cash at this horrible time for many. It had been a month since we left the property and still no deposit back and lots of messing us around. The landlord was a priority over us tenants at Frost which is a disgrace. They wanted us to pay for a deep clean when in fact it was agreed that we won't as we had to clean the place up ourselves. I even paid and put in a brand new carpet as black mould was everywhere and we were ignored on various occasions. Update: it is now Monday 23rd November 2020. Frosts Accounts team were contacted teice by two seperate frost colleagues who were ignored with no update. We have now been left without a penny and had to get a new tenancy elsewhere so am now struggling due to paying a deposit for new place. This is no way to treat customers past and present during a pandemic. Just pay our deposit back please so I can pay our bills!

Worst estate agency I have to deal with -Feltham branch. Their admin process is terrible with a worst manner you can expect from the agent. I suggest you to invoice first if you'd like to get paid. If you'd like to call, admitting your admin error and apologizing would be better way of approaching rather than saying you were going through the list of bad debt! Certainly not the agency I'll use next time.

Had a dreadful time with Frost, who paid little attention to our needs in the property. Would give zero stars if possible. When we moved in, the lock on the bedroom window was broken and the property could easily be accessed by anyone, seeing as it was a ground floor flat. We informed Frost about this on several occasions, but it took months for them to repair. During this time we went on holiday for two weeks and were told by one member of the Frost team, "don't worry, if someone breaks in and steals things, it will be landlord's responsibility to replace your stuff." We had to create a short term solution ourselves to ensure our property was safe. It was a far from reassuring start to life in our new place and our problems didn't end there. Our flat was advertised as 'long term rent' when we moved in, but was put up for sale just four months after we moved in and, once it was eventually sold, we only found out because of a picture in the shop window in the high street. No one called us to inform us that we needed to begin looking for a new place to live. Then, once we had moved out, they tried to charge us £30 for a metal fixture in the bathroom that was already there when we moved in, as well as letting someone enter the property to perform an electrical survey without our permission while we were still technically renting the flat, but after we had moved out. This doesn't seem like much of an issue, but said electrical survey was conducted before the date of the check-out inventory and, as the electrician left the carpet in a state, we had to pay £90 to have it professionally cleaned. Frost claimed there was no way we could prove it was the electrician and not ourselves who had caused the mess. We moved out in October, but only managed to get our deposit back today, after intervention from the tenancy deposit scheme, after Frost were willing to offer the landlords until the end of January - a whole three months after our move out date - to even sign the deposit release agreement. Any claims raised with the tenancy deposit scheme have to be made within three months of moving out of a property, so had we waited and still not received our deposit, we'd have been unable to seek their help. Renting from Frost was more or less a total shambles from start to finish and we're glad we no longer rent one of their properties.

Unpleasant demeanour. To be avoided at all costs. Pooja is not an easy interaction and lacks fundamental human skills. Their fees are high and delay in communication is very noticeable. I cannot recommend avoiding enough