Horrendous once you've moved out and staff don't seem to communicate with each other. Tenancy finished early September and emailed about our deposit a couple of weeks later. My email was 'forwarded on to the relevant people'. Waited another two weeks and emailed again as we didn't hear anything; 'Your email has been passed on to Mohamed who looks after your property'. Waited another two weeks and emailed Mohamed as we didn't hear anything; 'Helen is dealing with your deposit'. Two more weeks later and Helen replies stating that the landlord is deciding what he wants to do... We decided to send a Statutory Declaration off to the DPS (Costing £10 for a signature) in order to get a response from the landlord within 14 days as it was getting ridiculous. The landlord replied to the DPS two weeks later; he disputed the deposit and wanted to receive £560 out of £750. The deposit was put through the DPS independent adjudication service in December and the landlord received just £90 for some cleaning - his claims were outrageous and I'm glad the DPS saw through this. A highlight was £150 to cover a router removal - the landlord hadn't even removed it! Looking at other reviews, it's blatantly clear that landlords love Martin and Co (I wonder why!) and a lot of tenants seem to have problems. The service was fine whilst being a tenant but the service after we moved out was appalling.

The worst customer service experience I have ever had. After paying for my tenancy renewal they decided to instead of renewing serve me with an eviction notice...fair enough landlords right but after that sending a letter blaming me saying I had informed them I was leaving(not the case) then heard 5 different reasons as to why we were being evicted. Turns out they’re just renting out again with an extra £50 on top of what our rent was. Still not received my money for the renewal back nor heard anything about a deposit despite me calling 3 times.

Awful

Horrible customer service and complete fraudsters. 4 years in the same property, no complaints, all kept fit and they dont want to give any deposit back. From a landlor point of view, they are excellent, from a tenant point of view (abd you can ask around) they are the worst. Never rent with them if you can avoid it.

Completely useless, but as are most estate agents to be honest so???????

The worst customer service experience I have ever had. After paying for my tenancy renewal they decided to instead of renewing serve me with an eviction notice...fair enough landlords right but after that sending a letter blaming me saying I had informed them I was leaving(not the case) then heard 5 different reasons as to why we were being evicted. Turns out they’re just renting out again with an extra £50 on top of what our rent was. Still not received my money for the renewal back nor heard anything about a deposit despite me calling 3 times.

Very unprofessional service. Spoke to an agent and confirmed a viewing 2 weeks in advance for 2 pm. Called at 9 am on the day to re-confirm and after talking to multiple people who clearly had no idea of what I was referring to, I received a call from another agent letting me know that I cancelled my appointment that was supposed to be a week earlier and the next viewing was the following week. Maybe if the first agent was not in such a hurry to end the conversation, she would have heard what I said and gotten this correct. Will never use again.

After leaving a review saying how disappointed I am with my experience with Martin & Co, I was asked to remove my comments by the company. Therefore I am happy to remove my comments, but based on my experience, I would still only rate them 1/5 stars.