I rented an apartment in Merment House (Kelham) for 1 year through this company. I would advise all renters to steer clear for your own sake. On moving into the property, it was still full of the previous tenants left over stuff and it was filthy throughout which meant we had to keep all of our stuff in boxes in one corner of the flat while they removed and brought the flat to a semi acceptable state (still nowhere near clean). Throughout the tenancy, many of our complaints and issues were ignored or given hacky fixes which led to the issues cropping up again towards the end of the tenancy. The landlord was not willing to pay for anything to be fixed/updated unless it was a legal requirement but still had the cheek to try and raise our rent by £100 if we wanted to renew the tenancy. At the end of the tenancy, this company had the audacity to then try to withhold £300 of my deposit for CLEANING and for sealant which was already in a state. Luckily this wasn't my first rodeo with parasitic letting agencies so I had taken about 80 photos throughout the flat when moving in/out and made sure the issues were documented via email so thankfully the DPS awarded my full deposit back to me. However, I had to wait over 2 months for that decision, leaving me out of pocket £300 which wasn't ideal in the current climate. I would strongly advise anyone looking to rent in Sheffield to either steer clear of this lot or take similar precautions or they will absolutely try to steal from you.

Advertised a property as furnished but the furnishings are in very bad conditions, said to discuss with the landlord. We paid part of the holding and continued asking about the property. They assured us they would speak with the landlord. A few days later, they denied ever promising to speak with the landlord and said the staff that promised to speak with the landlord no longer works with them. They have refused to refund our deposit. Do not pay any fees to them until you are satisfied with their answer regarding any questions you have!!

Terrible experience from their property management 2021-2023, constant staff turnover, some of the contractors are good however. But some of the correspondence and remarks I received from them was very unprofessional and unappreciated

Extremely, extremely awful. I've rented from them for 2 years and given up even trying to communicate as the phone and emails go unanswered for weeks. I just try to communicate directly with my landlord now as they have been consistently useless since before I even moved in.

I rent an apartment almost one year, but it was a nightmare! First, before we moved in, we always could not find the agent; furthermore, they could not guarantee when we can move in after we paid the deposit! In addition, when we moved in, the room is not cleaned! We had to take photos and videos to them, but they said the room was cleaned and no one would come and clean! Second, we reported the repaired issues since January. However, when we move out in August, the issues are still there. In the meantime, we called and emailed them, they just said they could not find the landlord! But they could find the landlord's son who wanted raise the rent! Third, after we moved out more than 2 weeks, they still waited for landlord's response to release of my deposit. We have no choice, but email DPS about it. I will definitely not rent or buy any property from Martin & Co Sheffield Letting & Estate Agents! I will definitely not recommend to others!

They manage the rental property I was in and they were awful, took over 6 months to fix basic things like broken windows, doors and locks.. left with leaks for weeks on end, no heating, broken fridge.. the list goes on. They are terrible at managing the property, ridiculously slow and have the highest staff turn over I've ever heard of, completely incompetent at managing a property, even when everything goes through their online system as they demand, butit takes weeks and phonecalls to action! The management needs to take a look at their services as they are not fit for purpose.

Do not go with these guys, tried ripping us off saying the oven isn’t clean and the cupboards but when we moved in it was already dirty left over fries in the oven cracks spider webs in the cupboards which we cleaned ourselves when we moved on, I also took pictures left the place in the same condition I moved in with, so many more things they disappointed with throughout the tenancy so unprofessional, good thing I have the evidence as if it wasn’t already clean I’m not paying for it to be cleaned. Evidence will be submitted to TPDS with time stamps of my pictures. Never will I think of using Martin & Co again.

Hi, I’m sorry that you felt the need to give a 1 star review. Could you please advise what the issue is as our records show that you were a tenant from 6 years ago. Thanks.