Hello Mrs Butt, I am sorry to hear you have left a 1 star review, I will be happy to listen to any feedback you would like to share with me as the director at Martin & Co kind regards Angela

Hi Emily , I am sorry to hear this , if you could contact the office tomorrow I will look into this for you, if it is the property I think it is , the tenant has promised us it was being picked up this weekend, we will check on Monday and if the tenant has not collected it we will arrange removal ASAP , my apologies for this , I hate it when tenants leave rubbish too kind regards Angela Newark

HI Cool Dude, I am not sure who you are, but if you would like to email me to explain your 1 star review I will be happy to respond and resolve any problems you have with us.

Hi Matty, I can see that you have left a 1 star review without any comments and am unable to find your details on our system. Please could you let me know what has happened for you to provide such a low rating? I am available at saltaire@martinco.com if you would like to contact me to discuss this further. Many Thanks, Angela

Thank you for taking the time to submit this review of which is naturally disappointing to see particularly when you haven't made contact with us to discuss these issues yourself. In addition to this we haven't provided services to you for over two years so whilst we always take feedback on board this definitely isn't a current reflection of our service.

Hi Matty, I can see that you have left a 1 star review without any comments and am unable to find your details on our system. Please could you let me know what has happened for you to provide such a low rating? I am available at saltaire@martinco.com if you would like to contact me to discuss this further. Many Thanks, Angela

محمد طلحہ خالد, We understand you may have some frustrations concerning this particular property, and the issues that came to light during the purchase process. However, the insurance claim you refer to (which we made you aware of) goes back several years, as does the monitored survey carried out at that time showing there was no further movement. Our vendor then paid for a new full structural survey (independent report dated 28th August) which also shows no further movement and you were made aware of the results, but decided not to proceed as is your right. All reports are held on file, any future interested party will be fully informed of past issues before starting the sale process. We are disappointed that you feel this way and would be happy to discuss any of these issues with you if you wanted to get in touch. Many Thanks, Angela

We are sorry to hear that on this occasion you were not pleased with our service, unfortunately due to poor weather conditions the three roofers we tried to appoint were not willing to go onto the roof for safety reasons. In January we managed to instruct a roofer to carry out the work but due to a backlog of appointments due to the bad weather he could only do the work in February. Unfortunately as we did not receive the dehumidifiers back at the end of your tenancy the cost to replace these is your responsibility. As you disputed this we went to the ADR with the DPS, the DPS adjudicated that the cost of the dehumidifiers should be refunded to us. Once again we would like to apologise for any distress this has caused.