After nearly a year, the

After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast. We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor. We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract. We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k. I would obviously advise against using Intercounty and their conveyancing company.

"After nearly a year, the..."

After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast. We accepted the offer in early February, but struggled to communicate with the conveyancing company and the sales progessor was rude and abrupt both by email and on the phone. We were an unusual sale as we were emmigrating and the dates weren't fully fixed, but we kept Intercounty and the conveyancers fully informed all the way. We presumed they would inform our buyer and their solicitor. We confirmed our date of emmigration in June, at this point we still hadn't exchanged. Intercounty and the conveyancers took 3 weeks to inform our buyer of our leaving date. Eventually on the day of exchange, days before we emigrated, the conveyancers said they had lost our signed contract. We finally sold the property a month after we'd left the UK and the change in exchange rate between us leaving and getting the money from the sale meant we lost over 10k. I would obviously advise against using Intercounty and their conveyancing company.

I phoned this agency four

I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put on hold and then the phone connected and I heard "yeah, she's on the line, just hang up on her" before the line went dead. Appallingly rude service, I can only imagine how they treat their tenants. The landlord of this property should also be very upset that of four approaches to view his property this agency has failed to arrange a single viewing.

"I phoned this agency four..."

I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put on hold and then the phone connected and I heard "yeah, she's on the line, just hang up on her" before the line went dead. Appallingly rude service, I can only imagine how they treat their tenants. The landlord of this property should also be very upset that of four approaches to view his property this agency has failed to arrange a single viewing.

I phoned this agency four

I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put on hold and then the phone connected and I heard "yeah, she's on the line, just hang up on her" before the line went dead. Appallingly rude service, I can only imagine how they treat their tenants. The landlord of this property should also be very upset that of four approaches to view his property this agency has failed to arrange a single viewing.

Sorry, but I rate this as a single Star ⭐ rating!!!

"I just cant describe fully..."

I just cant describe fully the abysmal experience i am receiving. 1. the list is just too long. not following up any problems i have they send engineers round that don't do the work but intercounty charge me only to find out a year later that it was done. with no apology from them. Huge cost to me reports from tenant not being followed up. like plumbing leaks not responding to my emails a steady flow of different staff , so no personal service over a 3 year period in fact nothing was as promised in brochure. Nothing caused me no end of medical stress, anxiety and worry.

I just cant describe fully

I just cant describe fully the abysmal experience i am receiving. 1. the list is just too long. not following up any problems i have they send engineers round that don't do the work but intercounty charge me only to find out a year later that it was done. with no apology from them. Huge cost to me reports from tenant not being followed up. like plumbing leaks not responding to my emails a steady flow of different staff , so no personal service over a 3 year period in fact nothing was as promised in brochure. Nothing caused me no end of medical stress, anxiety and worry.

I just cant describe fully

I just cant describe fully the abysmal experience i am receiving. 1. the list is just too long. not following up any problems i have they send engineers round that don't do the work but intercounty charge me only to find out a year later that it was done. with no apology from them. Huge cost to me reports from tenant not being followed up. like plumbing leaks not responding to my emails a steady flow of different staff , so no personal service over a 3 year period in fact nothing was as promised in brochure. Nothing caused me no end of medical stress, anxiety and worry.