Hi Jordan, we are sorry you felt the need to leave a 1* review. However, having reviewed our records can confirm the first first viewing was cancelled (due to your shifts, not because the property was too far away) and not rescheduled as the property was sold. As the purchasers sale fell through, the property came back on the market and a viewing was arranged for you today. Having confirmed the appointment, we called you fifteen minutes before the viewing to advise the viewing representative was running late (due to a previous appointment over running), to which you replied you would wait. When the viewing representative arrived you had already left. We then called and asked why you didn't stay, or call to say you were leaving, to which you replied you had others to view and you did not wish to reschedule. We are therefore confused as to what more we could have done and would be grateful if you would remove the review. Regards, Martin & Co

Hi Mr Altaf, we are sorry you were unsuccessful in purchasing a property via our Rochdale office. Having investigated your claims I would like to clarify that you were not "accused of money laundering". However, I can confirm that as your offer was to be a cash purchase, the process, verified identification, proof / source of funds and documentation required as part of HMRC's Anti Money Laundering Regulations was explained to your cousin who attended the viewing and later to yourself upon submission of your cash offer. Unfortunately the offer you submitted was lower than the asking price and given you did not provide sufficient information / proof as requested, we were instructed by the vendor to continue with a scheduled block viewing. Higher offers were received and the property went to best and final offers. The vendor chose the offer they wished to accept and the property was sold subject to contract, which you were made aware of. The sale has since completed and although you may not be happy, we have a very happy vendor and purchaser. We are disappointed you chose to comment in this way, our staff are polite, friendly and genuinely care about our clients. That said, wish you all the best for the future, Martin & Co Rochdale

Hi A Jackson, thank you for your review. Unfortunately we cannot find any record of you on our systems. We therefore suspect it is either malicious, or relates to another Martin & Co office (we have 196 throughout the UK). We therefore request you remove your review. Should you wish to contact the office to discuss, please do not hesitate to do so. Best regards, Martin & Co

Hi Louise, thank you for your review. You left the property in February 2017 and we were unaware of any issues or concerns at the time. Having investigated your points above we can confirm we did ask you to be in the property during works, or to provide access (failure to provide access for repairs does incur a fee as your landlord would have been charge as such by the contractor). We can also confirm your deposit was returned in full. However, you were charge £15 inc VAT for a lost post box key and £42 inc VAT for a lost door entry fob. All fees are set out at the outset in your terms of business and to use the £60 inc VAT contract renewal fee as an example, we advised you to go with a 12 month renewal as opposed to a 6 month renewal to save you money... We therefore disagree with your 1* review and would respectfully request you remove it. Should you wish to discuss further, please do not hesitate to contact the office. Best regards, Martin & Co

Hi Mark, we're sorry you felt the need to leave a 1* review. You rented Onchan Drive in Bacup from the 30th Sep 2008 to the 3rd Aug 2012. As you are aware for the deposit claims we act on behalf of the Landlord and if having compared the check in report (signed by you) and check out report (both completed by an external independent inventory clerk), the Landlord wishes to apply a deduction then we will submit that to you, or the DPS with the relevant evidence. Having checked the report it would appear the property needed a light clean, gardening and there was some damage to internal walls. The landlords would have been quite within their rights to claim for this. We do not complete "inspections" and we do not rate inspections, we simply conduct periodic management "visits" to the property and report back to the Landlord with our findings. FYI the most recent tenants to rent the property have just left after five years, they received their full deposit back and even called into the office to thank us for being so helpful during and at the end of their tenancy. Best regards, Martin & Co

Hi Lilko, we have looked through our records and cannot find any record of you or having conducted a viewing with you. Given your other google reviews are Nottingham based, please can you check you have the correct Martin & Co office as each one is independently owned and managed... Thank you.

Hi Ben, we're sorry you feel that way. We feel the 1* review is a little unfair though, as we did try during the 5 years to get the required works completed in a timely fashion - leak under sink, boiler repair, velux window issue and guttering. However, even when we eventually received approval you didn't help matters by denying or delaying access on a number of occasions... Should you wish to discuss further please do not hesitate to contact us. Best regards, Martin & Co

Hi Cwf Gaming, We are sorry you feel that way. We have attempted to identify you to try to resolve any concerns you may have, but other than your You Tube account and a comment by your dad (who we also cannot identify as a tenant) we are at a loss. Are you sure you have one starred the correct Martin & Co office? Should you wish to contact us direct we would welcome the opportunity to discuss with you. Best regards, Martin & Co Rochdale

Hi Ben, thank you for your review. Having spoken at length with my colleague Emma, I called and spoke with your partner last week and reiterated the conversation you had had with Emma. She advised i would be best to speak with you. Unfortunately you have not called me back. So to clarify... 1. We did not manage the property and had provided a tenant find only service to your landlord, which you were made aware of prior to signing for the property. 2. I have personally visited the property prior to re-letting it recently and could see no sign of damp in the property at all (the mould you described to Emma is usually due to not ventilating or heating the property properly or wiping down condensation) 3. We cannot comment in relation to your landlords intentions regarding your deposit or their threats of legal action against you. We can only advise you to speak with the DPS and seek legal advice, which is what Emma did but you would not listen 4. I too am ex forces and from what Emma has informed me you didn't exactly speak to her very nicely, when all she was trying to do was explain the above to you. Should you wish to discuss further please do not hesitate to contact me. Regards, Phil Watson

Hi Kate, thank you for your review. I strongly disagree with your comments and refer you to my email dated 12/8/15 in response to your complaint letter, the summary of my investigation and reply is below: "In summary, I can see that there has been a few issues throughout your tenancy. However, each point has been picked up and dealt with appropriately. I do not believe the service you have had from Martin & Co is where any blame lies, more the neighbours causing you stress due to their noise complaints, the landlord not providing a second set of keys quickly enough and your failure to return the property as it was given to you. On this basis, I believe we have acted appropriately in all situations". Best regards, Phil Watson MD