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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I’ve rented with a total of 5 lettings agents and never have I been met with such incompetence, negligence, and apathy as when I rented with Parkers. They are incredibly hard to get a hold of, and when they do finally answer the phone, they are rude and patronising. They ask to send documents which you’ve previously given them and do all they can to suck any money out of you without an ounce of empathy. If I ever have to rent again or am in the fortunate enough position to rent out a property myself, Parkers would be the very last company I choose. Frankly, I hope someone takes over the management and teaches them all a lesson in good customer service.

1.00 /5
20.08.2020
"Totally..."

Totally unprofessional. Did not turn up to viewing after making appointment. Didn't even bother to call. Finally called back 2 days later and got the wrong name and asked how the viewing went. Totally clueless. There are much better estate agents in Reading so I would definitely avoid Parkers.

1.00 /5
20.08.2020
Totally

Totally unprofessional. Did not turn up to viewing after making appointment. Didn't even bother to call. Finally called back 2 days later and got the wrong name and asked how the viewing went. Totally clueless. There are much better estate agents in Reading so I would definitely avoid Parkers.

1.00 /5
Reply from agent

I'm disappointed to see your 1 star review, Claudia. Unfortunately, I have no idea what this review relates to, as you have not provided any information. Customer service is of great importance here at Parkers, so I would be very keen to hear your concerns and would be grateful if you would contact me on 0118 957 5455 to discuss. Mark Brooker, Lettings Director

1.00 /5
Reply from agent

I'm disappointed to see your 1 star review, Cos. Unfortunately, I have no idea what this review relates to, as you have not provided any information. Customer service is of great importance here at Parkers, so I would be very keen to hear your concerns and would be grateful if you would contact me on 0118 957 5455 to discuss. Mark Brooker, Lettings Director

1.00 /5

Don't rent from them. They will help landlord to rip you off. I have met few agencies. Parkers is surely the worst so far. Especially if one day they have a house came up in Redlands area. Landlord is a cheap mean old man and he and Parkers treat tenant disrespectfully. And rip you off when you move out.

Reply from agent

I'm disappointed to see your 1 star review, Nan Nan. Unfortunately, I have no idea what this review relates to, as you have not provided any information. Customer service is of great importance here at Parkers, so I would be very keen to hear your concerns and would be grateful if you would contact me on 0118 957 5455 to discuss. Mark Brooker, Lettings Director

1.00 /5

enquired about properties twice with Parkers and never had a response.

Reply from agent

Hi Andrew, we have checked our system and cannot locate two enquiries from you. We have tried calling you this morning in response to your single enquiry sent on Sunday and await a response. We apologise for the slight delay in responding to your enquiry, but as I am sure you can appreciate, we are operating in unusual times at present and responses to enquiries are taking a little longer than usual in some instances. If you wish to contact me, I am available on 0118 957 5455. Damien Glowacki, Director

1.00 /5

as a tenant, avoid avoid using Parkings. We rented a house for many years and it was old and run down. We chose for the location. Big mistake. The landlord told me he doesn't want Parkers to manage it as Parkers charges 15% management fee. But during the years he failed maintain the house. He is very old and been in hospital a lot. Most time can't reach him and he didn't want to spend a penny to repair things. So the windows (single glazed old wooden) got moulded. Mould on the ceilings and walls. I did everything to clean it but the mould left stains. Kitchen cupboards broken...the landlord was very rude when I reported issues. Siad he had trouble understand me. Although Parkers didn't make fee from him, they are on his side. Someone called mark called me very aggressive said we trashed the house. Yet he didn't care the landlord never cared to look after the house. For 8 years things will get worn. Carpets were old at the beginning and they expected they are the same after those years? What a joke. Before we were moving, parkers sent someone to take photos try to prove we didn't look after the house. We were packing why did I bother to tidy stuff? After we moved out, Parkers found some contractor, to do the cleaning, and rubbish removal. I would say the contractor ripped the landlord off. Firstly the invoice isn't detailed, only gave a figure. Secondly, it's way too much for professional cleaning and a bit rubbish removal. I guess the reason Parkers on the landlord s side is that they can rip more money from the landlord. He is not capable of doing the works for the house,that gives the opportunity to them to rip him off. Very despicable agent.

Reply from agent

I am disappointed to hear that you feel your Landlord failed to maintain the property you were renting. I am fairly confident I know which property this relates to, but I believe you may be using an alternative name to mask your identity, which makes it difficult to comment on your accusations. Should you wish to discuss your concerns further, please feel free to contact me, I'd be delighted to talk these through with you. Mark Brooker, Lettings Director 0118 957 5455

1.00 /5

Don't rent from them. They will help landlord to rip you off. I have met few agencies. Parkers is surely the worst so far. Especially if one day they have a house came up in Redlands area. Landlord is a cheap mean old man and he and Parkers treat tenant disrespectfully. And rip you off when you move out.

Reply from agent

I'm disappointed to see your 1 star review, Nan Nan. Unfortunately, I have no idea what this review relates to, as you have not provided any information. Customer service is of great importance here at Parkers, so I would be very keen to hear your concerns and would be grateful if you would contact me on 0118 957 5455 to discuss. Mark Brooker, Lettings Director

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

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