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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Hi Emelda - We take all reviews seriously and do appreciate our customers' feedback as we are committed to delivering excellent customer service. As there are no comments left within this review, we would love the opportunity to speak with you and learn more about your experience with Parkers. 0118 957 5455

1.00 /5

If you are a tenant looking to rent don’t go to Parkers. Although initially they seem very good but once you enter into contract not a good experience! I rented a flat from them which turned out is owned by one of their managers :)(you can assume who would they favour) . The flat was a mess. Extreme damp and mould problems and even destroyed my furniture. Although they had a vent and extractor fan installed (after ages)later but it was of no use. Then comes the pest infestation which they blamed on the building management but there was a hole in the kitchen so not sure how it was building managements’s problem again I had to bear the financial loss and the mental trauma of it. Zero realisation from the management. End of my tenancy here comes the fun part, they sent an absolute rubbish inventory report by an “independent surveyor “ we all know how independent that is but anyways the person basically mentioned issues which were because of mould and was charging me for it, then had things like dust on top of the shower (which was always there when I got it), and charged for other ridiculous cleaning like stated above. All in all they robbed me off my deposit which is not a surprise after reading the reviews this seems like a normal practice to them. Bottomline avoid renting from them if you do then forget about your deposit.

Reply from agent

Hi Zeewaqar - We're sorry to hear about your experience. We pride ourselves on marketing and presenting properties to our customers ensuring they meet regulatory standards and at the end of a tenancy provide a full report. We take feedback seriously and would be happy to discuss your concerns further. Please feel free to reach out to us directly on 0118 957 5455.

1.00 /5

If youre looking for the reasons behind regulatory reform of UK rentals then look no further than Parkers. For a nominal management fee they will regularly harass your good paying tenants, treat them like worthless scum, and when you get tired of renting they will happily throw them into the street and then proceed to try and steal every last cent of their deposit for whatever absurd reason they can invent until you are forced to take legal action to get them to suddenly reverse course. Never in my life have I been treated as awfully as this gang of unempathetic bullies. Update: If you think that doing whatever you can legally get away with is akin to providing good service or being good people you have a lot to learn in this world.

Reply from agent

Hi Colin, we're disappointed to hear your feedback, as we take great pride in providing excellent service with a history of positive long-standing customer relationships. We've reviewed the email logs for the checkout process, and it appears that all information was forwarded and processes were completed correctly. Disputes were also resolved as agreed upon. If you'd like to discuss this further, please reach out to our team at your earliest convenience - 0118 957 5455.

1.00 /5

Well, Well,Well I decided well I needed a change in my life; in meaning a change in environment where to live so I decided Parkers Estate Agent would be great ideal in finding me a suitable accommodation. I found an ideal location but I have been given a viewing appointment 2 weeks later.

Reply from agent

Hi Simbaya, i'm sorry to see this. We can't seem to find any record of you booking in any viewings with us. If you could get in contact with our team, we would love to help. 0118 957 5455

1.00 /5

never rent from this agency, every 2nd month they send people to the property for inspection and they film the whole house with a video camera being a tenant you do not have any privacy and at the end of the tenancy they will do everything to keep your deposit not matter in how great condition you left the property they will make up something. many people will agree with my experience!!!!

Reply from agent

Hi Nini, we're sorry to see this as our team does not conduct property visits every two months, we would appreciate the opportunity to discuss your experience with Parkers, please feel free to reach out at your earliest opportunity - 0118 957 5455

1.00 /5

Just when I thought I'd come across a good estate agent, turns out they are one of the same spoilt bunch of estate agents who are only interested in milking people out of their hard earned money. How do you explain letting out a property just one day after rejecting us? Well, that's because they had accepted 2 holding deposits which is against the law. Sad part is they will not accept their mistake so I will be taking this issue further so many other vulnerable people out there are aware of how bad they are.

Reply from agent

Hi Shilton, it's unfortunate to see this one-star review. especially considering we worked with you to great success some weeks ago. Please do get in contact so that we can help as best we can! 0118 957 5455

1.00 /5
Reply from agent

Hi, we pride ourselves on delivering five-star service to all our customers. We would like to discuss your experience working with us. If you could contact us on 0118 957 5455 or email reading@parkersproperties.co.uk we would love to know more.

1.00 /5

The worth please in the world. Members of this group ignored me and my family

Reply from agent

Hi Michal, We're sorry to see this issue - we instructed Reading Heating and continued to chase for updates and confirmations on an arranged visit to sort out this issue. We received confirmation that they had been in contact and booked a visit to resolve the situation, which has occurred. We always aim to assist our tenants as much as we possibly can, and with this situation we were waiting on a third party. We would be happy to discuss this with you in more detail and hope you will reconsider the 1* review. Thanks, Parkers

1.00 /5
Reply from agent

Hi Edgar - I am so sorry to see one star review! We would love to know more about your experience and how we can turn this into a five-star review! 0118 957 5455 or email us at reading@parkersproperties.co.uk We look forward to hearing from you.

1.00 /5

I responded to a marketing promotion for a £1000 off the sale of my two bed flat (sale fee in excess of £3000) for a completed sale. Sold (from doing the viewing myself) but voucher not honoured with Parkers saying they had already applied it, but forgot to inform me & not recorded anywhere. Rude, ignorant telephone/ emails, non apologetic & more than one staff member saying they can change the terms T's & C's whenever they like. The rules are for them not the consumer! Totally disregarded marketing laws & legislation. Trading standards became involved and the Property Ombudsman ruled in my favour. Parkers did cough up in the end. To date, still no apology from them. Would no way use again and would advise others to look around for more competitive agents who actually follow the laws of the land rather than just wanting to make a quick penny without any real heart and soul in what primarily is selling.

Reply from agent

Hi Yvonne, thank you for sharing your feedback, we set a high standard for ourselves, and hearing that these were not met in your interaction with Parkers is extremely unfortunate, and I apologise that your experience did not meet the expectations. This is an extremely rare occasion where this situation has happened and we have taken steps to investigate it thoroughly and since introduced measures to ensure it does happen moving forward. We were fully compliant with all discussions involving the Property Ombudsman and Trading Standards - during this process there was no mention or outcome of Parkers being struck off - and then applied the discount/refund following the outcome of the review.

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

No marketing information available

No marketing information available