I could write a book about the amount of things that were bodged in the house I was renting through them. At least the agent was helpful.

Had huge problems with their referencing company being useless and the house being given to us in a deplorable state, but the guys in the reading office did try to help to be fair. Overall, I think the issues are most on the agency they use, their bad landlords, poorly maintained houses with non working keys and rubbish contracts. We went with them from lack of choice being time pressured after the house we wanted got pulled off the market just hours before we were due to be given a contact. If we were not pressed for time, we would have chosen a different house. Shout out to stephen and Anita from the reading office who did their best to help. Would not have given the experience even 1 star without them

Nice people but pretty useless, every year when renewing our contract we had to make the same amendments which would be promised to be incorporated into next year's contracts, but never were. Inventory check was I think for a different flat (bathrooms were listed as white emulsion but were infact fully tiled from ceiling to floor!) which was fine - it was a different company that comes in to do inventories, but when we wanted it changed 'we don't re-sign on inventories'. They didn't manage to find anyone to take our place when we left in 2 months (which would have saved us 2 months rent!) yet another agency managed to fill the flat in 24hrs. You have to be on it like a hawk, but we've yet to find a decent letting agency - maybe as a business there's not enough money in it to make it worth the effort, who knows. At least humans work here though.

My experience with this agency has been extremely disappointing. I moved into the property and found it in an unacceptable condition. Despite being promised professional cleaning, the property was exactly as it was during the viewing dirty floors, filthy curtains, dirty fridge, unclean windows, weeds outside, and a very difficult door lock. The kitchen blinds were broken and left in a terrible state. The walls and kitchen surfaces were dirty, and even basic maintenance like the radiator valve was not done. When I raised these issues, I was told that no works had been agreed, even though I had been assured before moving in that cleaning would be completed. This situation has delayed my move-in and caused unnecessary stress. Based on my experience, I would not recommend this agency.

Doesnt even deserve 1 star tbh. I must say the most useless and annoying estate agent to work with is james mulder. My gosh the amount of times he would confuse me and make me panic without even checking on any updates from other parties is such a joke. Anytime i would ask for advice regarding the sale for the property he didnt want to “disturb” the seller/ buyer with simple questions. But he has no issue calling you to ask a million questions. And also would make up such silly lies about things to do with the property which all got revealed during the survey. Honestly pls do not go with martin and co. And especially do nottttttt even bother with james

Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!