Very helpful with great communication

The staff were very helpful with the initial process but now I’m in, I’m having issues with getting a response. I’ve phoned up and asked a couple of questions regarding the property and I’m still waiting for feedback.

All was good in the end but honesty, understanding and transparency could be worked on.

Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors. Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things. However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.

On our 2nd house sale / purchase with Miles and Barr 4 years on from our 1st sale and we can definitely notice an improvement in the process. Everything is clear, all colleagues know of the property, status and nuances of our sale so we can talk to anyone in branch. We are currently in the conveyancing stage and miles and barr are providing clear communication and regular updates.

We had a very stressful move which was made easier by the staff at Miles and Bar. They helped keep the process on track after the chain was broken and kept us fully informed of the progress of our purchase. I think the close contact with all parties involved kept everything on track and we now living in our dream house . Many thanks to all staff at the Ramsgate branch.