We bought a house in Anerley, which Streets Ahead were marketing. We found out dealings with the estate agents to be fine, but they've spoilt our opinion of the company by refusing to collect their "SOLD" sign, from the front of our house. We've phoned several times and they keep fobbing us off, hoping we'll take the sign to the tip on their behalf.

After a good start, a disappointing end. The lead agent failed to disclose full information in relation to the tenants' intentions, which resulted in our suffering a financial loss. The property manager's knowledge as to AST clauses was poor, and despite our provision of extensive guidance which caused us increased work, this was to no avail which resulted in our early termination of the services of Streets Ahead. Further, after payment of the Streets Ahead Tenancy Agreement and its execution by the parties, we were advised by Streets Ahead that the agreement for which we were charged above average price contained errors and, as it subsequently transpired, was the wrong contract for the tenants' intention. In addition, unauthorised deductions were taken from the rental monies and the issue of a statement of account was not forthcoming despite numerous requests. Further, Streets Ahead lost keys to the property which incurred additional losses in replacement locks and keys. Streets Ahead's strengths may lie in property sales, however, as letting agents and with letting commissions in the region of 9% plus, Streets Ahead demonstrated lack of value for money, lack of accountability and lack of AST knowledge. Sadly, from our experience, not an agent to be recommended for landlord assurance. Most disappointing.

We’ve been very disappointed with our experience after signing our tenancy agreement. Once the contract was completed, communication from the agency slowed significantly. It has regularly taken a week or more to receive responses, often only after we’ve followed up ourselves. Both the move-in process and the handling of several outstanding repairs through property management have been frustratingly slow. Overall, it feels like there is not enough coverage or accountability in place to provide tenants with the support they should reasonably expect. There is also so much confusion between who our point of contacts are - the hand off between John Payne and Acorn is inefficient. We’ve also had to work with three different property managers since we’ve moved in (and it hasn’t even been 60 days in the property). We are sent in different directions and feel constantly stuck in a communication limbo. Not a good start to a lengthy tenancy agreement. Would highly not recommend renting based on our experience.

Red flag! Lack of communication, transparency and urgency throughout the whole process. Also will make you sign a consent form that allows them to circumvent tenant rights. DO NOT SIGN THE CONSENT FORM.

The person who called me because I put an enquiry for a house, failed to 1- explain the full house details. 2- nonprofessionalism through overriding and never given a chance to share my questions/opinions about the enquired house. 3- hung …

I’ve had a terrible experience with Kristen. I understand she was on leave during a refund process. …

Worst service ever. I have rented a property from streets ahead in March 2021 and after that I have reported so many problems in the house. They didn’t reply on any problems in the house. …

Organised potential renters for my home, I specifically requested no pets, so when they did find someone suitable I was happy. This is until I found out Emily had withheld the fact the tenant had 3 dogs after contracts had been signed ('no pets' removed from contract to tenant). Wasn't happy to say the least, terrible service, it's true what they say about estate agents afterall!