Worst agency, never pick up phone, took them 3 weeks to arrange viewing, and 30 minutes before appointment they cancel viewing! Okay, this thing happened, we give another try same exact thing happened!

I had an extremely stressful experience with Move Revolution during the sale process. Despite writing several emails to them, I received no reply and there was no sales coordinator to assist with our sale, despite their brochure stating that one would be available throughout the process. When I reached out to the director, he replied saying he was unwilling to handle my request. Additionally, I was promised a £600 reduction, but when the invoice arrived, it only reflected a reduction of £520. Nothing went smoothly during the sale, and I would not consider using this company again. Furthermore, I felt ignored when I reached out via email, and I was later threatened and blackmailed, being told that they would involve a debt collection agency if I did not pay an invoice within one day. This invoice was at the incorrect price, as I have screenshots of messages showing that I was promised a £600 reduction. It was an awful experience dealing with this company. I also have a business in the area, and multiple clients have reported appalling service as well. It seems that all Move Revolution cares about is the commission they want to receive. Throughout my dealings, I interacted with Paul Mulligan, Dan Harvey, Rosie, and several other colleagues at the branch.

Moved into my rental property on Saturday fully managed by Move Revolution. It’s now Wednesday and no hot water still and only have a shower. Terrible communication. Landlords don’t waste your money.

In 2022 my family member appointed this Estate Angency to assist with buying a help to buy property. One of the agent Abigale her customer service was very bad. During the viewing of the property my family member was interested in a flat with two bathrooms but when viewing the property again when all the process was near to completion and signed on the dotted lines the flat only had one shower room and where the bathroom was with a bath it was turned into a room with a basin and a toilet. The agent was untruthful and not trustworthy. Whenever my family member viewed the property Abigale would say take off your shoes because the floor was real wood, however when my family member moved in the property the workman said the flooring is vinyl. My family member requested curtains and blinds before the move in October but the soft furnishings was installed on 24 December 2022. In the bedroom one curtain is not yet installed.

Absolutely rubbish Estate Agents, particularly Dan who didnt bother to let us know that our offer was not accepted. Had to find out from Zoopla. Constant calls for absolutely no reason.

The staff unprofessional, doesn’t care about customers, i have bad experience with themNegativeResponsiveness, Quality, Professionalism, Value

I would warn landlords against using this company for your property. The Lettings team were paid a full service management fee to manage my property and full rent guarantee payment premiums were paid. The tenants have left the property with nearly £1000 rent owing and about £2-3,000 of repairs to get the property back in the state it was when I handed it over. The company did not add in additional clauses that were requested, put tenants into the property without telling me, signed on my behalf without me even seeing a tenancy agreement, haven’t kept invoices for repairs, didn’t send documentation for months and I had to chase for a significant period of time to receive any rent. They overlooked outstanding gas safety certificates for two months without realising (and only after my solicitor asked for records!), only did one inspection a month before the end of the tenancy and noted the condition as good. They couldn’t account for keys at the end of the tenancy and so locks had to be changed, and now they seem incompetent to transfer the deposit scheme and insurance into my name because I have lost all trust that they will do an adequate job of claiming the money owed. Towards the end of the tenancy there was a water leak which they didn’t support with because it was end of tenancy and the contract had ended- despite them also selling the house! In 12 months I have dealt with 7 employees in the letting team whom are all as incompetent as each other. Their opening hours are longer than other agencies in order to provide a high quality service but yet it takes on average more than 48 hours for anyone to respond and never are the responses meaningful. I have asked for updates and confirmation of process and never had any details or support. I’ve emailed directors expressing my disappointment and never had a response. Only now I have lodged a formal complaint did I get a response from the owner. Even then the owner shirked the complaint off, said he didn’t deal with complaints and passed me to someone else whom I’m still to hear from. The tenants left the property 2.5 weeks ago and I still can’t access the deposit scheme and the insurers won’t deal with me. I’m now over £3k out of pocket because of this company. If you want a company that really don’t care about your property, leave you with high costs of disrepair, and outstanding rent, and whom are happy to take your money whilst providing zero service then this is the letting agent for you! This is how my property was handed back to me.