still waiting to sell my house 7 months on... given up now altogether, was told the other week I had put the asking price too high when it was their recommendation anyway

If I could give the Cannock rental team at Webbs Estate Agents zero stars, I would. Their level of incompetence, poor communication, and lack of professionalism is honestly shocking. Communication is appalling—calls and emails are ignored, responses are delayed, and nobody seems willing to take responsibility for anything. The entire process feels disorganised and unnecessarily stressful. The only time you ever get communication from them is when they want money from you. I also believe that they tell lies as each person you’re passed too has a different opinion on how things work! At the end of tenancy’s they take your full deposit even when not required. We showed evidence (receipts) that we had had the carpets cleaned and paid for a gardener weekly during the tenancy but this was ignored and the money still taken. What made the experience even worse was the way property inspections were handled. During home checks, photos were taken inside the property, including of personal belongings, which felt intrusive and awkward as they walk around your home as if it’s their home! They also tell you a date and time and do not work with you to arrange this. The complete lack of sensitivity or respect for our privacy was deeply disappointing. For a company trusted to manage people’s homes, their customer service and professionalism fall far below acceptable standards. Avoid if you value your privacy, time, and peace of mind.

Terrible customer service, rearranging viewings then cancelling them right before we were due to arrive after making plans and asking for time off work - excuses given were poor. Self-interested just avoid if possible

Really bad experience from original valuation through to viewing where agent simply failed to turn up. Promised weekly updates but happened once would steer well clear.

Horrendous from start to finish took 16weeks on cash buy sale

Really poor been waiting for call back for 8 days joke

Not even 1 star to be honest. Joke of a business. They lie to people and deny it when confronted. Terrible experience will be telling everyone to avoid and how bad they are. …

Lost faith in Gilmores, Service seems to have declined over the last 4 years, maybe priority’s are elsewhere!NegativeQuality

Lost faith in Gilmores, Service seems to have declined over the last 4 years, maybe priority’s are elsewhere!