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Williams Estates - Prestatyn

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Not much for sale at the moment

1.00 /5

I would strongly recommend to not rent a house through Williams estate agents. They take the side of the Landlord in all matters even when you are the 'ideal tenant' and pay your rent every month on time. Very slow to respond and follow up on maintenance & repairs. Waited months for a central heating fault to be repaired and was even left without water at the property for 3 days after an outside tap pipe burst. As for when you leave the property, don't expect this agent to act or advise impartially. They completely ignored the clear and obvious evidence that the Landlord was making a baseless claim against the holding deposit and instead pushed the dispute through the arbitration scheme. Thankfully the independent adjudicator found rightly in my favor but it still took 5 months to get my deposit back. Will never use this agent again.

1.00 /5

No communication when we had viewers,we had to push them for feed back,

Reply from agent

Good Afternoon Anne, We are sorry to receive your one star review, could you please contact our Prestatyn Branch on 01745 888900 to provide us with more information relating to the review. We value our customer service, a little more information on what has caused you to think we are slow will enable us to make sure it does not happen again. Many Thanks, Williams Estates

1.00 /5

Shocking service from this agent. We travelled down from Birmingham to have a market appraisal only to receive a phone call from the agent whilst he sat outside in the car refusing to enter the property due to another agent being there at the time. Williams Estates clearly didn't have confidence in themselves to sell themselves in order to gain another property on their books. Very disappointing and I would avoid this agent purely due to lack of motivation/confidence. On the other hand Peter Large Estate Agents who did enter the property were fantastic.

Reply from agent

Our not entering the property is not a matter of our lack of confidence or motivation, it is a matter of courtesy and professionalism. Peter Large, out of five agents bizarrely invited to the same property at the same time pipped us to the door. We saw them enter ahead of us and called to check if there had been a mix up with timings to be told that there had not been a mix up and several agents were invited to attend at the same time, which is something we have never come across before. We treat our meetings with confidence and professionalism. We would not walk in on Peter Large giving you their market appraisal, just as we wouldn't expect them to walk in on us providing ours. We value the service a true hard working independent agency like ourselves can provide and as such we turned up on time as requested, prepared and looking forward to our meeting but with no warning or knowledge that many agents had been scheduled simultaneously. We feel a damaging one star review is not deserved and was uncalled for.

1.00 /5
03.02.2018
"WOULDN'T EVEN GIVE THEM..."

WOULDN'T EVEN GIVE THEM 1 STAR We were looking to rent a property through Williams estates and all they did was lie through their teeth to us and then refused to give me my £100 back. They also have out my details and my report to "my mum" but she could of been anyone as they didn't speak to me to confirm she was my mum. We was told they accept guarantors then told they didn't We was told they don't credit check under 21s then they do They didn't even credit check me but still took the 100 pound I have a crappy piece of paper with my name on it. Is that what i spent £100 on. 1 piece of paper. And we didn't even get the house. Every other estate agent we spoke to all said they won't take money from us till they r certain we would get the house.. Oh no not them they take the payment then fuck you off. an expecting mother doesn't need to loose £200 for jack shit. It's pathetic. I will be contacting small claims court and whoever else I need to contact to get my money back. Fine keep my partners cuz he didn't declare that he had a ccj but he didn't know he had one he thought cuz it was paid off it was gone from his name but that's no one's business. See you in court sick of being fucked about and being passed from pillar to post. excuse my language

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11 Meliden Road, Prestatyn, LL19 9SB, UK, LL19

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