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Payton Jewell Caines - Pencoed

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Recently bought our new house through Fine and Country, Mathew, Amanda and the team could not have been more helpful.

Reply from agent

Thank you for the lovely review Jack

5.00 /5
Reply from agent

Thank you for the lovely review

5.00 /5

Sharon and the team have been great from day one, it's such a daunting process but the team have advised and helped where needed throughout Well done all hopefully we will find our bungalow soon

Reply from agent

Thank you Diane

5.00 /5

Very happy with PJC handling the sale of my house. A realistic valuation from the outset, which turned out to be 100% accurate. Sharon and Jade who did most of the viewings were very considerate due to personnel circumstances, which made …

Reply from agent

Thank you for your lovely review Ian. Very much hope your house move went well. We shall ensure that Sharon and Jade are both aware of your compliments.

5.00 /5

First time dealing with Payton Jewel and Caine, Pencoed Branch. First class service all round. Always willing to assist from start to finish. Kept us well informed as to what was needed from us and what was actioned by them. Wouldn't hesitate to recommend. Sharon is a star - friendly, knowledgeable, so helpful.

Reply from agent

Thank you for kind words Jayne. We hope your house move went well. We shall forward your review on to Sharon. 😀 …

4.00 /5

Big thanks to Karl Tatler Prenton for their continued support with both the purchase and sale of my home. Over the years I have found Karl Tatler on the Wirral to be extremely helpful and professional. …

4.00 /5

Octavia and Andrea said they would sell home and they did within a month. You want to move use Karl Tatler

4.00 /5
Reply from agent

Thank you

3.00 /5

They are my landlords and sometimes they're not fair. I move here 2013 £475. June 2023 £585. Err, is this fair?

2.00 /5

We used Fine & Country in Brigg to advertise our property recently, Graham the agent who came out was very friendly, and knowledgeable and we felt at the time that because they were the dearest %age of commission …we thought they would be the best?! - but we learned that’s not always the case!! We were promised - a pre market video … didn’t happen?! Promised excellent communication - they were poor! Promised guided viewings - they did just one! On balance the brochure was good and we did sell the house which I know is the main objective! But the aftersales communication was again very poor! The buyers actually contacted us on several occasions to say that F&C weren’t returning calls - i complained twice and again to be fair it got better for a while … but once again towards the end it was non existent! And when we did get the odd call I’d already had the news from Savills They even removed the sold board again without communication before we completed which again just made things slightly difficult for the removals Was it worth the £10k inc vat …. No! Honestly I would say if you have a premium product/ country house …sell with Savills - they gave me almost weekly updates throughout and even a hamper when we completed our purchase - Melissa was amazing! I personally wouldn’t use F&C again - I have tried to be balanced in my review - at times we were very frustrated I’m afraid

Reply from agent

Thank you for taking the time to leave such a detailed review, Simon, although we’re genuinely sorry to hear that parts of the experience didn’t meet the standard we set for ourselves. We always appreciate honest feedback (even when it stings a little!) as it helps us improve. For balance, it’s worth sharing a little context for anyone reading: Your property had previously been on the market with Savills for just over 180 days without a sale, and we were proud to be instructed as the second agent. Using the same asking price, our marketing generated interest from five separate buyers, ultimately securing an offer at 98% of your asking price — a result we consider excellent in the current market. During the transaction itself, we recorded over 30 direct contacts with you via phone, email and text, including several out-of-hours updates when we were helping you secure your onward purchase. We completely accept that there were moments where our communication didn’t land as well as it should have, and we’re already working on tightening those processes. That said, we are genuinely pleased that we achieved the most important outcome: getting you successfully moved, which, after all, is exactly what you instructed us to do. We’re happy to hear you had a great experience with Savills during your onward purchase, Melissa is lovely (we’re fans too!). And while they gifted you a very nice hamper, we’re still convinced the best present we could give you was the buyer who bought your home. Thank you again for the feedback, and we wish you and your family all the very best in your new home.

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Address

7 Penybont Road, Pencoed, CF35 5PY, UK, CF35

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