I enquired about a property to rent and was told it was unavailable at the time and that they would contact me when it is available. Heard nothing from them for weeks and the property was still advertised. I then emailed about the property and had no response. Now the property is let so didn't even get a chance to view it.

I enquired about a property to rent and was told it was unavailable at the time and that they would contact me when it is available. Heard nothing from them for weeks and the property was still advertised. I then emailed about the property and had no response. Now the property is let so didn't even get a chance to view it.

I cant say id be in any rush to rent through fbm again. All was well and good at the beginning, but went down hill towards the end. …

We shall NEVER use FBM again. Viewed a property in view of renting. Asked the agent showing us around if the property suffers with damp, mould, etc... Told 'No'. …

As a professional moving to Pembrokeshire I have found dealing with FBM to be a big mistake. As a customer I have been treated as an afterthought by staff who cannot even get my name right! I have been given the wrong guidance and have had to continually chase for updates from staff who do not communicate with each other let alone me. The attitude appears to be "we've got your fee, so we don't care"! Very stressful experience and just about ready to pull out of a tenancy agreement as they have wasted a lot of my time. Do not bother with them!

If you want to be treated appallingly, spoken to rudely and generally disrespected then call FBM. If however, you'd like to be treated with respect and like to sell your house call another agency!!!

If you expect honesty and fairness. I strongly recommend you don't use this letting agency.