An absolutely awful real estate agency. They are incapable of reading emails longer than one sentence, my agents were absolutely useless and it came to a point that I had to explain to them that now EU citizens need visas too because of Brexit, which someone whose job it is to check Right to Rent documents should know. This did not stop them from wasting my time on many occasions further regarding why I need a visa (?). Every conversation with the agent was excruciating, as they did not seem to comprehend information. Avoid if possible. It made moving to the UK and renting my first flat an unnecessarily stressful experience. I am unable to reply to the response from the owner, but I was a tenant in 2022. I am not talking about the wrong agency, I most definitely remember this experience correctly. The main correspondence was with Abi, but there were a few other agents involved.

Booked on Saturday about a viewing with them on Monday, then they cancelled it without telling me, I had to figure this out after walking down to the property for 30 mins and waited for 30 mins and then call to find out what happened. Can't believe this.

Be warned, we have had a really terrible experience with Martin+Co Oxford. They are off-hand in their approach to clients and left us hanging in a very desperate situation. They are totally money focused and the human side of the transition is swiftly swept out of the way. It's only the money. Do not expect compassion or kindness from them, they are hard! Never have we had a stressful dealings with an agency before this time. We have been through extreme duress and stress with them. We are now taking our case with Martin+Co Oxford to the Property Ombudsman. If you have a choice, go somewhere else.

Harold, I responded to your tenant colleague at length previously about the issues you raised and explained why the criticism is misplaced and unfair. I will not repeat that on this occasion. Kind regards, Bill

Don't want to help don't like answering the phone and it seems that that just want people to get out of there homes so they can have there bonus

I have never been treated so poorly by any estate agent ever. I booked a viewing with Alex, who had promised to send videos of the property over before the in person viewing. He did not do this, and I had to call the office 4 times to confirm my viewing. When it was finally confirmed, myself and a friend travelled four hours to view the property, and received a call 4 minutes before the viewing, whilst we had been standing outside, saying that the viewing was cancelled as the tenants were isolating. I explained that we were hoping to put an offer in for the property that day, and asked if we could stand outside the property and watch the videos as we still hadn’t been sent them and I had a lot of questions. I was told very curtly by Alex that there was nothing he could do and he was on his way to his next viewing. I was astounded by the fact that this lettings agent had the time to find out the tenants were isolating, call the next viewing and rearrange and then make his way to the viewing, but didn’t have the ten minutes he had promised us to simply talk about the property. He clearly wasn’t planning to make his way to the viewing, as he was already off in another direction. He refused to even have a phone call about the property. I was told I would be sent the videos as soon as he hung up- several days later and I still haven’t got them. To make matters worse I tried getting in contact with Alex, who hung up on my calls and when he did pick up was extremely rude, and found out through another agency that the property was under offer the whole time. I am absolute appalled and see why estate agents get such a bad reputation now.NegativeResponsiveness, Quality, Professionalism, Value