Karen was absolutely fantastic when I needed help with a leak at my property. Even though everything was handled over the phone, she responded incredibly quickly and guided me through the situation with real professionalism and efficiency. She was friendly, reassuring, and clearly very knowledgeable, explaining everything in a way that was easy to understand. What really stood out was how approachable and kind she was throughout—it made a stressful situation so much easier to deal with. Thanks to her clear advice and support, the issue was sorted quickly and smoothly. I wouldn’t hesitate to recommend Karen to anyone in need of reliable, prompt, and genuinely caring service.
Karen at ELC was great! She dealt with a potential repair issue which involved a leak. Plumber was on site within 1 hour and my query was responded to within 10 mins of logging. Thanks Karen, great customer service!
Karen done an absolutely amazing job helping me out. Quick and effective responses and was kept updated through the full maintenance process
Had an amazing experience here with Karen, she was very professional and efficient. She was very helpful and sorted my problem for me with no issues. Very happy with the service, thank you!
Rheshi Gallier is so helpful! - A tenant
Great help from Karen she is very polite and gets the jobs sorted quickly always a pleasure to talk to makes you feel at ease. But l can't say the same for some of the tradesmen.
Rheshi was very helpful and friendly. Really appreciate her support — highly recommended!
Excellent experience with Andrews Residential from start to finish. Manveer was professional, responsive, and made the whole process straightforward, clearly explaining everything including the costs involved. Any queries were handled …
Naz’s has been really helpful and always responds quickly to all queries. Checkin inventory was good and detailed.
162 Bruntsfield Place, Edinburgh, EH10 4ER, UK, EH10
We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about – most of our landlords have been referred to us by other satisfied landlords.
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