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ELC Sales & Lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Karen was absolutely fantastic when I needed help with a leak at my property. Even though everything was handled over the phone, she responded incredibly quickly and guided me through the situation with real professionalism and efficiency. She was friendly, reassuring, and clearly very knowledgeable, explaining everything in a way that was easy to understand. What really stood out was how approachable and kind she was throughout—it made a stressful situation so much easier to deal with. Thanks to her clear advice and support, the issue was sorted quickly and smoothly. I wouldn’t hesitate to recommend Karen to anyone in need of reliable, prompt, and genuinely caring service.

Reply from agent

Hi Lucas, thank you for such a thoughtful review. It’s great to hear how helpful Karen was in getting the leak sorted, especially with everything handled over the phone, and that her clear advice and calm approach made things easier during a stressful moment. I’ll be sure to pass your kind words on to her, it will mean a lot. Many thanks, Matt.

5.00 /5

Karen at ELC was great! She dealt with a potential repair issue which involved a leak. Plumber was on site within 1 hour and my query was responded to within 10 mins of logging. Thanks Karen, great customer service!

Reply from agent

Hi there, thank you for your feedback. It’s great to hear Karen was able to respond so quickly and get the issue with the leak dealt with promptly, and that everything was arranged so efficiently. I’ll be sure to pass your kind words on to her. Many thanks, Matt.

5.00 /5

Karen done an absolutely amazing job helping me out. Quick and effective responses and was kept updated through the full maintenance process

Reply from agent

Hi Shelley, thanks for your review. It’s great to hear Karen was able to help so effectively and that her quick responses and regular updates made the maintenance process straightforward for you. I’ll pass your kind words on to her. Many thanks, Matt.

5.00 /5

Had an amazing experience here with Karen, she was very professional and efficient. She was very helpful and sorted my problem for me with no issues. Very happy with the service, thank you!

Reply from agent

Hi Rachel, thank you for your lovely feedback. It’s great to hear Karen was able to help so efficiently and get everything sorted without any issues, and that you were happy with the service. I’ll be sure to pass your kind words on to her. Many thanks, Matt.

5.00 /5

Rheshi Gallier is so helpful! - A tenant

Reply from agent

Hi Ismail, thank you for your kind words. We’re glad to hear Rheshi was so helpful. I’ll be sure to pass this on to her. If we can be of any service in the future, please don’t hesitate to reach out. Many thanks, Matt.

5.00 /5

Great help from Karen she is very polite and gets the jobs sorted quickly always a pleasure to talk to makes you feel at ease. But l can't say the same for some of the tradesmen.

Reply from agent

Hi Shirley, thank you for your feedback. It’s lovely to hear that Karen has been such a great help and that her friendly, professional approach has made things easier for you, I’ll be sure to pass this on to her. I’m sorry to hear your experience hasn’t been as positive with some of the tradesmen, and we do appreciate you highlighting this. Many thanks, Matt.

5.00 /5

Rheshi was very helpful and friendly. Really appreciate her support — highly recommended!

Reply from agent

Hi Ming, thank you for your kind words. We’re glad to hear Rheshi was so helpful and friendly, and that her support made a positive difference. I’ll be sure to pass this on to her. If we can be of any service in the future, please don’t hesitate to reach out. Many thanks, Matt.

5.00 /5

Excellent experience with Andrews Residential from start to finish. Manveer was professional, responsive, and made the whole process straightforward, clearly explaining everything including the costs involved. Any queries were handled …

5.00 /5

Naz’s has been really helpful and always responds quickly to all queries. Checkin inventory was good and detailed.

Reply from agent

Hi Sherly, thanks so much for taking the time to leave such a fantastic review. Naz will be delighted to hear your positive feedback. If we can be of any service in the future, please don't hesitate to reach out.

Contact details
Sales Phone:

0131 662 1840

Lettings Phone:

0131 662 1840

Opening hours
Monday-Friday: 09:00 - 17:00
Address

162 Bruntsfield Place, Edinburgh, EH10 4ER, UK, EH10

We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about – most of our landlords have been referred to us by other satisfied landlords.

Our team

Fraser Jamieson

Rowan Wilkie

Association of Residential Letting Agents
Zoopla
Primelocation

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