Really good agent, we bought through the Oakham office, and of all the agents we were with when. Buying Newton Fallowell were by far the most active and hardest working for us trying to find a house , I would recommend them .

Decent to deal with unlike another agency I wont mention in the same town. Kept us updated etc. No problems.

Not impressed.

Cocky and arrogant

Quite disappointed with our experience with Newton Fallowell — it started off well with Ollie who was friendly, knowledgeable, and really took the time to understand what we were looking for. As a first time buyer, it really put us at ease and we were so excited to view our perfect house with him! When we put our offer in, we were handed over to Charlotte. Whilst also very knowledgeable, she failed to call us back on a number of occasions, and it felt like she didn't really care. For example, we were promised a call back, nothing so I called the office—Ollie assured me Charlotte was on the case and would call back as she was on another line. 10 mins later, Ollie calls and tells me Charlotte has decided to pop out instead of calling back. Once the offer was accepted, we were handed over to Peter. We had some issues with suspected Japanese Knotweed and so he said he'd speak to a specialist but 5 days later, turns out he hadn't even spoken to the vendor yet. So I arranged a specialist myself and confirmed the date via email with Peter. On the day we all turn up, including the specialist, and it turns out Peter had given the vendor the wrong date — so we had to re-arrange another visit, and luckily were not charged extra for the specialist's time. All in all there were lots of hiccups in our experience—and in the end we didn't go through with the sale for a number of reasons, including our experience with NF. The moment we decided to pull out we told Peter. A few weeks later, it turns out he didn't even bother to tell the vendor!! We were absolutely mortified—such an unfortunate experience, especially after seeing all these glowing reviews..

I would have given 0 stars... Awful experience with this agent, lead to massive cost for us as the buyer, due to incompetence of agent and inability to take responsibility and apologise for their mistakes.

I take no pleasure in having to resort to this method to express my sheer digust for Newton Fallowell. This isn’t a story of a house sale gone wrong or a disagreement over buying a property but it’s regarding employment within the company. After an initial phone conversation and follow up in person interview with Peter Ledger ‘Director’, I have been left with no choice but to bring my concerns to this platform. The term ‘ghosting’ is often used when a company doesn’t have the common decency and decorum to contact a candidate post interview some form of feedback. Coming from a totally different industry I am well aware that I may not have the industry knowledge or company know how but I’m more than happy to learn and grow with a company that claims to pride themself on togetherness and diversity. Peter Ledger has failed Newton Fallowell as a brand and failed the basic principles of being a so called figure head of a multifaceted company. The lack of communication after many attempts of follow ups via email and phone leads me to believe I have been avoided as Peter doesn’t have any confidence in his own actions nor does he have any constructive criticism so feels the easy way out of the situation is to ignore. I highly recommend any potential candidate who is currently thinking of a move into estate agency to avoid at all costs the Newton Fallowell brand. UPDATE: this is incorrect and the email you have claimed to have sent me has been written today and time stamped retrospectively. In addition, none of my calls to the office the following week were returned. This is a case of you avoiding me for gains unknown to me.

We got off to an extremely slow start, with a complete lack of communication and were not given any updates. After 10 weeks and continually calling we found out the agent dealing with our sale, had failed to tell us that our buyer had not secured a mortgage…. (And had moved departments!) Let’s just say we were furious. But from that point onwards Peter took over the sale of our house and would regularly update us both by email and telephone calls. He was happy to answer any questions we would have and if he didn’t know the answer he would do his best to find out. Would I sell with Newton Fallowell again? No But would like to thank Peter especially who help us secure our sale.

You may as well do it yourself and skip out the middle man(Newton fallowell) save yourself a fortune. Very poor customer service from our agent. Unwilling to speak on the phone, would not return calls. Keyboard warrior at best. If you’re looking for an estate agent. Just don’t bother. You’ll do 95% of the work yourself, but have to pay for the pleasure. Would not recommend!

VERY little contact - never answers telephone or calls back at requests. not helpful, Unprofessional and customer service is non existent. Peter was very unprofessional throughout