If you are a student, steer away!!! Me and my friends used this agency for 2 years from 2017 to 2019 before we moved out. They were based in Coventry before they moved to Nuneaton. I remember they had a 2 or 3 star rating on Google and were doing a promotion with wine bottles if you could give them a good rating. Should have been a major red flag! Let me start with the good part, the people that work here are mostly nice and polite. And now the bad part, or parts. This agency does not know how to manage their finances. I dont know what they are doing but I remember at some point they overcharged our account with like 2 grand over what we were supposed to pay. Imagine my shock and horror as a student working part time, finding out that we were forced to pay over 2 grand. I spent at least weeks, even months if I remember correctly, trying to convince them that we paid everything we needed to pay. I asked for the records of the payments and literally made a graph to show them that they were wrong. It took a long time before they admitted they were wrong. I dont know if this was pure malevolence, carelessness or just sheer incompetence on their part. I want to think it was just carelessness. This sort of issue did not happen once but twice. When they moved to Nuneaton they changed accounts as well. I knew this, but by mistake I paid my rent it in the old one as I always did. They notified me and asked me to pay again in their new account and I did. They said it would take some time but I would get my money from the old account back at some point during liquidation. Fine, stuff like this happens. So I waited. Guess what, nothing happened. I emailed them again and they said that I just have to take it up with my bank. My bank said they cant do anything and I have to speak with the account holder. Yeah, right... In the end I just gave up and moved on with life. 195£ I will never see again. When I left they charged us for the cleaning and took it out of our deposit which was understandable. The thing that infuriated me is that the landlord charged us 50£ for SIMPLY BEING AT THE PROPERTY during the cleaning. I spoke to a department of Coventry University that deals with this kind of stuff after and they said that something like that is ridiculous and should not have happened. I accepted it though as I was tired of dealing with them. The agency did nothing, obviously. My advice? Just steer away, take your business elsewhere.